Incident Commander

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Penn Interactive

WebsiteLinkedInAll Job Openings

201 - 500 employees

🎲 Gambling

🎮 Gaming

🛍️ eCommerce

Gambling • Gaming • eCommerce

Penn Interactive is an interactive gaming company headquartered in Philadelphia, with additional offices in Greenfield, MA, and Cherry Hill, NJ. As the digital arm of PENN Entertainment, it manages various digital products, including the Barstool Sportsbook. The company is focused on fast-paced growth in the sports betting and online casino space, leveraging partnerships with Barstool Sports and theScore to offer a unique sports betting experience through mobile apps and retail locations.

📋 Description

• Drive and enhance collaboration with other Incident Commanders, Customer Support, Application and Engineering teams - cross-functional teams to lead real-time incident management. • Provides Leadership for developing Practices, Frameworks, Process Flows, Templates and Process Guides • Continuously improve and enhance the internal framework, methodology, processes, and tools • Developing and maintaining key practical capabilities • Collaborating with SRE Teams and Infrastructure teams to identify requirements and gaps resulting in downtime or blindspots. • Recommends innovative solutions that enable the organization to deliver on its objectives and goals. • Promote opportunities for Continuous Service Improvements • Manage and update Root Cause Analysis documentation. • Lead SRE communications to stakeholders via E-mail, Slack, & Teams in timely manner • Lead initiatives to promote JIRA Release Ticket management, quality and alignment with Incident management communication supporting SLAs • Other duties as required.

🎯 Requirements

• Experience in a similar role or incident management role. • Experience and understanding of Containerization (Docker & Kubernetes preferred) • Automation: Understanding of configuration management and infrastructure as code tools. Terraform, Ansible, Helm, etc. • Experience with a programming language. • Comfortable within Linux environments and needs. • Experience working with AWS, GCP, and on-premises environments. • Ability to work independently and learn quickly with little supervision. • Ability to handle multiple projects simultaneously. • Willingness to drop everything and take on an ad-hoc task. • You’re the type of individual who is tech-savvy and passionate about learning new technologies and tools. • Out-going, and able to keep a conversation going naturally to extract needed information • A degree in computer science, engineering, and/or similar experience. • Nice to have: Postgres, MySQL, Elastic Search, Kafka, Redis, Terragrunt, Prometheus, Python, Talos Linux

🏖️ Benefits

• Competitive compensation package. • Fun, relaxed work environment. • Education and conference reimbursements. • Parental leave top up. • Opportunities for career progression and mentoring others.