Field Service Specialist – National Deployment

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ZEISS Group

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10,000+ employees

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023).

📋 Description

• Independently installs, repairs, upgrades, and performs preventative maintenance on Carl Zeiss Medical Technology and DORC EVA NEXUS instrumentation in the field. • Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Medical Technology and DORC EVA NEXUS guidelines. • Leads and performs as the territory’s technical expert for all of ZEISS DORC product line for customer technical needs, is point of approval for module swaps and making decisions on which accounts take priority. • Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well-being. • Complete and submit a field service reports according to written procedures as per standard operating procedures. • Complete and submit a monthly expense report according to Carl Zeiss Canada policies and procedures. • Provides national coverage across multiple regions, supporting customer and operational needs as required. • Supports temporary backfill for employee absences, including vacations, leaves, and vacancies. • Responds to surge demand and urgent service requirements across Canada. • May be assigned to different regions for defined periods based on business priorities. • Operates with a high degree of flexibility, including variable schedules and travel requirements. • Maintain spare parts inventory and service tool calibration according to company guidelines. • Maintain and ensure all required diagnostic equipment and tools are within calibration and compliant to company guidelines. • Interface with customers in a professional, pleasant and calm demeanor. • Provide remote assistance and triage over the phone when required for customer support. • Maintain effective territory management and expense control. • Build strong relationships with accounts in the field to develop and maintain trust and continued partnership as liaison to the Posterior Consumable Manager. • Perform required preventative maintenance in a timely manner. • Assist in training and mentoring new hires. • Develop strong relationships with key customers.

🎯 Requirements

• Minimum five (5) years of previous field service experience or relevant experience in Electronics, Fine Mechanics or Optics. • A Bachelor’s degree in Electronics, Industrial Mechanics, or a related field is preferred, or an equivalent combination of education and experience. • Theoretical understanding of basic electromechanical, electronic, and optical systems. • Basic understanding of troubleshooting techniques and approaches. • Must have very good verbal and written communication skills. • Must have strong computer skills with the ability to obtain specific certifications as required. • Must be self-directed, able to work independently with limited management oversight. • Multiple project and time management skills are required. • Experience with several Carl Zeiss Medical Technology product lines is an asset. • Ability to obtain and maintain valid travel documentation for travel to the United States, Germany, and other required jurisdictions is necessary for this role. • Must have a thorough understanding of schematics and complex technical data. • Basic understanding and knowledge of ophthalmic anatomy and diseases of the eye. • Must have a valid driver’s license and good driving record.

🏖️ Benefits

• Medical • Vision • Dental • RRP • Employee Assistance Program • Paid time off including vacation, personal, and sick days