Enterprise Implementation Consultant

🕒 October 8

🇺🇸 United States – Remote

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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PerfectServe

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 Private Equity Round on 2018-05

Healthcare • Healthcare Insurance • SaaS

PerfectServe is a healthcare technology company that specializes in clinical communication and collaboration solutions. The company provides tools to improve communication between healthcare professionals, streamline clinical workflows, and enhance patient engagement. Its products include medical answering services, provider scheduling, and a healthcare operator console, all designed to ensure effective and secure communication across care settings. PerfectServe aims to reduce administrative burdens and support provider wellness while maintaining compliance with industry regulations. Trusted by over 30,000 healthcare organizations, PerfectServe integrates with existing healthcare systems to optimize provider scheduling, improve patient and family communication, and enable virtual care.

📋 Description

• Lead assigned workstreams within large-scale enterprise implementations, ensuring deliverables are completed on schedule and aligned with project goals • Coordinate with cross-functional teams across complex environments • Support planning and execution of enterprise go-live events and serve as a primary contact for designated functional areas • Provide workflow consulting for physician, clinical, and operational teams • Educate and register physicians for PerfectServe programs and design solutions meeting system-level standards • Support physicians with call workflow configuration in the PerfectServe system • Develop training programs for large health system audiences • Educate new clinical users at hospitals before and after go-live • Configure advanced workflows within complex multi-facility systems • Integrate third-party systems into the PerfectServe system • Conduct testing across devices, platforms, and integrated technologies • Become trained across multiple PerfectServe platforms and rapidly acquire new product knowledge • Perform other duties as needed

🎯 Requirements

• Bachelor’s degree required; engineering or IT related discipline is ideal but not required • Prior work experience in a customer facing or other service roles • Excellent verbal and written communications skills • Excellent computer skills using Microsoft Visio (or Lucidchart similarly), Word, Excel (including functions), and PowerPoint; will be using Lucidchart extensively • Embraces change and has a genuine curiosity for healthcare • Ability to work closely with peers and team members in a collaborative manner • Must travel up to 30 - 50% of the time • Ability to communicate with or without reasonable accommodation • Depending on assignment, ability to visit other locations and stand, walk, lift, carry, or move 10–25 pounds • Good hand-eye coordination, arm, hand and finger dexterity, and visual acuity to use a keyboard and operate equipment

🏖️ Benefits

• Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one. • 401K - with match and immediately vested. • 17 company holidays, 2 floating holidays plus competitive paid time off policy • Internal Advancement Opportunities

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