Customer Service Representative

🔥 7 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Performance Home Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Performance Home Medical is a Pacific Northwest home medical equipment and services provider specializing in sleep therapy, home oxygen, ventilation, respiratory care, and diabetic supply management. The company combines clinical expertise with retail and online sales (Performance CPAP Express), supply replenishment, and multi-location patient support to help individuals start and manage therapy at home.

📋 Description

• Answer incoming calls from Sleep, Providers, and Scheduling queues efficiently and courteously • Maintain current knowledge of products offered by Performance Home Medical • Proactively offer and educate callers on resupply and private-pay items • Generate new supply orders and process them according to procedure • Ensure timely and accurate resupply for patients • Collaborate with PHM employees and departments to support patients • Meet key performance metrics, including calls handled, average handle time, and productivity • Perform other tasks assigned by the direct supervisor or manager • Join the Customer Service Team in the call center, working remotely after three months of training

🎯 Requirements

• Greater Houston Area applicants only • Technologically proficient with strong computer skills • Compassionate and empathetic with a commitment to providing the highest level of patient/customer care • Responsible and reliable • Quick learner • Team player contributing to a professional and fun working environment • Skilled in de-escalation when problems arise • Troubleshooting patient issues with equipment, in person and over the phone • Operate phone systems in a professional manner • Excellent verbal and written communication skills • Problem solver with a demonstrated track record of high performance • Positive attitude and willingness to assist the team as needed • Highly organized and detail oriented • Procuring and completing necessary documentation • Prior knowledge/hands-on experience with PAP equipment preferred • Ability to type a minimum of 30 words per minute • Previous healthcare customer service experience or educational background is a plus but not required • Medical equipment background preferred; training provided for the right candidate

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • AD&D insurance • 401(k) • Employee Assistance Program (EAP) • 8 paid holidays • Comprehensive onboarding and training program • Fun, positive, performance-oriented team culture

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