Senior Vice President of Technology

🕒 October 2

🇺🇸 United States – Remote

💵 $170k - $200k / year

⏰ Full Time

🟠 Senior

👔 Vice President

👻 Ghost score 2%

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Personified

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

🔒 Cybersecurity

Consulting • Marketing • Cybersecurity

Personified is a tech company providing mission-critical support for clients in complex political environments. With a focus on cybersecurity and IT operations, they integrate robust technology and security programs to safeguard their clients' infrastructure. Their team, comprising political IT veterans, prioritizes swift and effective responses to various cybersecurity threats, ensuring that their clients' operations run efficiently and securely. Personified is dedicated to building an inclusive workplace and values diverse perspectives in their approach to technology and security solutions.

📋 Description

• Run the operational core of the technology organization across engineering, client support, cybersecurity, and IT operations • Report to the CTO and own execution across four functional leaders and day-to-day delivery • Ensure client support teams meet response-time and resolution standards across every client tier • Own escalation paths, staffing models, and support systems such as the Halo ticketing platform • Oversee infrastructure, systems engineering, and technical delivery • Set standards for process discipline, documentation, and accountability across engineering • Own operational security posture, including monitoring, incident response, vulnerability management, and compliance readiness • Drive the shift from manual, reactive IT operations to automation and repeatable processes • Reduce operational load while improving client consistency • Directly manage functional leaders across Client Support, Engineering, Cybersecurity, and IT Operations • Set expectations, run performance management, and build a leadership bench • Coordinate cross-functional responses to client issues involving support, engineering, and security • Build and own the technology delivery operational scorecard covering response times, resolution rates, security incidents, and retention impact • Bring data and operational metrics to discussions with the CTO • Travel, work, or present onsite as needed to support business needs, ensure service continuity, and represent Personified to clients and partners

🎯 Requirements

• 8+ years in technology operations leadership • At least 4 years in a managed service provider (MSP) environment • Understanding of ticket economics, SLAs, multi-client environments, and supporting many organizations simultaneously • Direct people-management experience across multiple technical functions simultaneously • Experience managing managers, not just individual contributors • Track record of making an under-disciplined operation measurably more consistent without slowing it down or making it more bureaucratic • Fluency in cybersecurity operations • Experience building or scaling IT automation • Direct and specific communication style • Ability to document decisions and make vague problems specific • Experience with or service to mission-driven, nonprofit, or advocacy organizations • Comfort working in a smaller, fast-moving company and doing hands-on work • Understanding that good process makes teams faster and ability to distinguish bureaucracy from discipline • Desire to build a team, not just manage an established one

🏖️ Benefits

• Remote work environment • Competitive pay • Bonus eligible • Healthcare packages contributed to by Personified • Optional 401K matched by Personified • Cell phone stipend • Annual learning & development stipend

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