Customer Success Manager

🕒 2 days ago

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Petvisor

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

Healthcare Insurance • SaaS • Wellness

Petvisor is a company that specializes in providing mobile-enabled technologies to pet care professionals, helping them deliver better services to pets and their families. As a parent company to several tech companies within the veterinary health and pet services sectors, Petvisor offers tools to engage customers, streamline operations, and promote business growth. With a mission to bring together founder-led companies focused on improving the lives of pets, pet parents, and veterinarians, Petvisor aims to create a comprehensive pet health and wellness platform. Their technologies support various veterinary clinics and grooming facilities, reaching millions of pet parents.

📋 Description

• Drive PetDesk product adoption and customer satisfaction through targeted and consistent communications that build your relationship as a trusted advisor to veterinary owners and practice managers • Use customer data, health signals, and product usage insights to proactively identify risk, drive adoption, and uncover growth opportunities. • Fully understand customer requests, document, and engage appropriate resources in support and product as needed • Identify and influence expansion opportunities by connecting customer outcomes to additional PetDesk solutions. • Develop and implement tailored communication that provides continuous value to your team’s book of business, ensuring retention and driving long-term growth • Lead structured business reviews with veterinary practices to demonstrate ROI and align on growth opportunities. • Work in a team environment, coordinating efforts with your fellow team members, and share best practices, insights, and learnings across the CSM team

🎯 Requirements

• 2-3 years experience in a Customer Success role • Experience managing subscription-based models, combining high-touch relationship management with digital-scaled engagement strategies • Ideal candidates will have a combination of high-touch CS and digital engagement experience (ChurnZero experience is a plus) • Excellent phone communication, organizational, and time management skills • Tactful and poised under pressure when dealing with challenging interpersonal situations • Thrives in cross-functional collaboration and working closely with others in a team environment • Curious about customer trends; interested in utilizing data analytics to strategically plan communication campaigns strategically targeted to the segment and customer life-cycle stage • Experience with Salesforce, a Customer Success tool, or automation tools are a plus • Veterinary experience is a plus!

🏖️ Benefits

• Medical coverage for employees and dependents (80-90% covered by employer) • Employer HSA contribution with HDHP • 401(k) match up to 3.5% • Dependent Care Flexible Spending Account (FSA) • Dental & Vision coverage available • Basic Life and AD&D Insurance • Short and Long Term Disability • 12 Paid Annual Holidays • Paid Parental Leave • Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance • $250 Annual Stipend for Learning and Development