Technical Support Engineer

🕒 September 17

🦌 Connecticut, Maine, +5 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote

💵 $35 - $61 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🔧 Hardware

💰 Post-IPO Equity - Philips on 2025-03

Healthcare • Hardware

Philips is a global health technology company (Koninklijke Philips N. V. ) that develops medical imaging systems (MR, CT, handheld ultrasound), patient monitoring and critical care solutions, and consumer health products such as Sonicare and the Pregnancy+ app. The company emphasizes delivering solutions that help clinicians provide faster, better care and also offers consumer-focused personal care and oral-health products. Philips positions itself around healthcare equipment, clinical informatics and connected care, and patient-facing health technologies.

📋 Description

• Provide first-line technical support for PACS (Picture Archiving and Communication Systems) • Troubleshoot and resolve customer issues to ensure high customer satisfaction • Receive, prioritize, and manage service requests across multiple communication channels • Document activities and resolutions in the service management system • Escalate complex technical issues and collaborate with senior engineers and cross-functional teams • Ensure support activities comply with regulatory requirements • Clearly communicate solutions and next steps to customers • Participate in ongoing training and knowledge development • Contribute to continuous service improvement • Support a critical hospital customer in mission-critical healthcare technology environments

🎯 Requirements

• Minimum of 2 years of experience in technical support or a related field with vocational education, or a bachelor’s degree with no prior experience required • Experience with Picture Archiving and Communication Systems (PACS), imaging informatics, or Philips Vue PACS is preferred; direct Philips Vue PACS experience is a plus but not required • Troubleshooting, customer service, technical documentation, service operations, and resolving technical issues in a structured support environment • High school diploma, vocational education, or a bachelor’s degree in Engineering, a Medical field, a Science-related field, or an equivalent discipline • Strong on-premises IT, root cause analysis, product installation, product repair and maintenance, and monitoring service performance through key performance indicators (KPIs) • Collaborative communication and ability to build effective working relationships across teams • Ability to document technical findings clearly and make informed decisions while working under direct supervision • Experience with regulatory compliance, data analysis and interpretation, and supporting customers in critical service environments is a plus • Ability to meet minimum physical, cognitive, and environmental job requirements with or without accommodation • US work authorization required; candidates requiring visa sponsorship now or in the future will not be considered • Must reside in or be willing to relocate to the New England territory • Ability to work in a field-based role

🏖️ Benefits

• Generous PTO • 401k with up to 7% match • HSA with company contribution • Stock purchase plan • Education reimbursement • Annual incentive bonus may be offered • Sales commission may be offered • Long-term incentives may be offered