Customer Service Representative

🕒 4 days ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Porch Light Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

Healthcare

Porch Light Health is a clinical services organization that provides medically-focused medication-assisted treatment (MAT) and comprehensive behavioral-health services for people with substance use disorder (SUD). It offers accessible psychosocial counseling, toxicology services, and grant-funded programming, and operates a “Concentric Circles of Care” model delivering treatment in-clinic, at off-site/satellite/pop-up/mobile locations, or virtually via telemedicine. Porch Light Health specializes in addiction treatment and serves patients with SUD and related conditions.

📋 Description

• Answer phones for clinic system • Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments. • Confirm patient information including demographic and insurance information. • Educate patients on procedure preparations, appropriate dress requirements, special instructions. • Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic. • Refer self-pay patients to financial counseling. • Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.

🎯 Requirements

• High School diploma or equivalent • One (1) year customer service • Knowledge of medical terminology, insurance and billing • Bilingual in Spanish, a plus • Must live in Colorado for this remote position

🏖️ Benefits

• 401(k) • Dental insurance • Health insurance • Vision insurance • Paid time off • Discretionary bonus