Customer Outreach Specialist I

🕒 Yesterday

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $42k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Power TakeOff

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

⚡ Energy

🤝 B2B

💰 $65k Seed Round on 2014-10

Energy • Software • B2B

Power TakeOff is a utility implementation contractor that specializes in energy efficiency solutions for small and medium businesses (SMBs). It leverages Advanced Metering Infrastructure (AMI) investments to deliver custom, data-driven energy efficiency programs such as the Virtual Commissioning (VCx) energy efficiency program. By using software like the Utility Intelligence Platform, Power TakeOff enables utilities to engage customers with personalized insights and operational measures that result in significant energy savings. Their innovative approach capitalizes on remote analytics and virtual engagement to improve customer engagement and drive effective energy reductions across the U. S.

📋 Description

• Conduct high-volume outbound phone and email outreach to business, institutional, and commercial customers • Identify customer interest and schedule qualified virtual meetings with Power TakeOff Energy Advisors • Build a qualified sales pipeline through cold calling and email outreach • Participate in contact finding and re-prospecting • Build rapport with prospective customers, handle objections, and secure meeting commitments • Maintain consistent follow-ups and thorough customer status notes • Use Outreach.io, Salesforce, AI, and other tools to organize customer information and improve productivity • Participate in training on outreach competencies and energy efficiency basics • Follow established playbooks and program processes • Complete accurate documentation and maintain organization and time management • Partner with internal teams to support customer satisfaction and shared success • Participate in team meetings and discussions • Respond professionally to change and feedback

🎯 Requirements

• 1+ year of experience in outbound sales development, business development, customer outreach, call center sales, or a customer-facing role requiring proactive phone outreach is preferred • Interest in energy efficiency, sustainability, utilities, or helping businesses improve operational performance is strongly preferred • Motivation to engage prospective customers through cold calls and emails • Ability to ask thoughtful questions, address customer concerns, and communicate the value of scheduling a meeting • Ability to use and learn CRM systems such as Salesforce and Outreach.io and other software tools • Comfort leveraging AI to support workflows • Strong verbal and written communication skills • Ability to work in a remote team environment and give and receive feedback • Ability to develop and maintain positive customer and colleague relationships • Positive and professional communication under pressure • Effective sales skills and motivation to achieve goals • Self-motivated with a strong work ethic • Excellent organization, record-keeping, and time management skills • Bilingual abilities are a plus

🏖️ Benefits

• Performance-based bonus plan • Medical insurance, including vision and dental • Health Savings Account contributions • Retirement plans with company matching • Student Loan Incentive Repayment Program (eligible 12 months after employment) • 15 paid vacation days, increasing to 20 after the first year • 7 flexible well-being days • At least 9 paid holidays • All company winter break between Dec. 25th and Jan. 1st • Summer “Friyays”, with each 2nd and 4th Friday off from June through August • Ongoing manager and team support • Company-covered accommodation and travel expenses for any company travel