Specialist, Cisco Services – Renewals

🕒 September 24

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 Private equity on 2011-05

Consulting • Logistics • Artificial Intelligence

<Presidio> is a global technology services and solutions provider that designs, implements, and manages agile, secure digital platforms for enterprise customers. It helps organizations accelerate digital transformation through cloud migration and management, AI and data engineering, cybersecurity, networking and infrastructure, collaboration, and managed lifecycle services. Presidio also offers procurement, financing and consumption models, industry-specific solutions, and operational support for regulated and public sector clients.

📋 Description

• Proactively manage customer Cisco renewals and timelines for assigned accounts • Review renewals for upsell opportunities, position new offers, and create and present quotes/proposals • Participate in Presidio/OEM strategy meetings concerning renewals, multi-year agreements, Enterprise Agreements, and strategic programs • Present offerings in customer-facing meetings, address questions, and drive opportunities to closure • Support the Services EA sales cycle by identifying qualified target customers, building renewal comparison quotes, and scoping CX proposal install bases in EAMP • Prepare customers for Services EA True Forwards, validate inventory changes, assist with budgetary estimates, and coordinate with Cisco asset management teams • Maintain and reconcile end-user Cisco contract inventory and proactively manage the process • Triage Cisco services questions and issues internally and externally • Promote and develop the Cisco service practice with regional management, account executives, and cross-functional teams • Forecast the renewals pipeline with Account Executives • Collaborate with manufacturer representatives to secure pricing, ensure timely renewals, and maintain accurate forecasting • Review and maintain accurate, consolidated contracts and manage customer access • Prepare and process orders using internal tools • Track orders through completion, escalate as required, and ensure accurate booking • Prepare and deliver Quarterly Business Reviews to clients as required

🎯 Requirements

• Bachelor's degree or equivalent experience and/or military experience • Proficient in Microsoft Excel and MS applications • Strong written and verbal communication skills • Ability to work independently and in a cross functional team environment • Strong knowledge of Cisco services, contracts, and Enterprise Agreements • Familiarity with Cisco asset/contract management systems, including CCWR and EAMP • Knowledge of service lifecycle management and subscription models • Preferred: 3+ years' experience in a support agreement renewal role • Preferred: Experience with Cisco service contracts and CX EAs, including renewals, subscriptions, and Enterprise Agreements • Preferred: Direct customer-facing experience, including presentations, QBRs, and consultative selling • Preferred: Ability to provide revenue growth through renewals and upsells • Preferred: Contract and order management experience, including tracking, reconciliation, and processing

🏖️ Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities • Reasonable accommodations for individuals with disabilities during the employment process • Diversity and inclusion commitment • Priority referrals for protected veterans