Senior Technical Support Engineer

🕒 June 11

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PreVeil

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

🎖️ Defense

🏥 Healthcare

💰 $20M Private Equity Round - PreVeil on 2022-10

Consulting • Defense • Healthcare

PreVeil is a US-designed and developed secure communication and collaboration SaaS that provides end-to-end encrypted email and file sharing tailored for defense and highly regulated industries. Its platform (Email, Drive, and Compliance Accelerator) enables organizations to meet stringent standards such as CMMC, NIST SP 800-171, ITAR, DFARS, and HIPAA while integrating with existing email systems and workflows. PreVeil positions itself as a lightweight, deployable alternative to costly government clouds, offering zero-knowledge encryption, ransomware protection, and assessment-ready compliance documentation for enterprises, contractors, and professional services.

📋 Description

• Lead group and 1-on-1 customer onboarding sessions for PreVeil's secure mail, file sharing, SIEM Relay, Email Relay, and VDI products • Guide customers through deployment and configuration across diverse IT environments • Deliver follow-on platform training • Manage technical implementation projects, including file migration, email services, SIEM services, and software deployment, from kickoff through completion • Resolve customer technical questions and issues via service tickets and email • Own complex technical issues and collaborate with Software Development for deeper investigation • Serve as the senior escalation point for high-severity and high-visibility customer situations through resolution • Create and maintain troubleshooting and problem-resolution documentation • Collaborate with Software Development, Customer Success, and Sales on customer feedback, technical blockers, and customer experience • Coach and mentor less senior Technical Support team members • Identify support-request patterns and recommend process or product improvements

🎯 Requirements

• Bachelor's degree in Information Technology or a related technical field, or equivalent practical experience • 7+ years of customer-facing technical support experience in an enterprise SaaS environment • Proven experience leading group onboarding and training sessions with 10+ customers • Experience managing IT projects involving file migration, email services, and software deployment • Hands-on experience with enterprise IT software deployments across Windows and Mac environments • Familiarity with configuring Microsoft Outlook and Gmail • Experience with a service ticketing system; Jira and Confluence preferred • Excellent written and verbal communication skills with a strong phone manner • Ability to multitask, prioritize, and thrive in a fast-paced, high-growth environment • Preferred: knowledge of virtual desktops and AWS WorkSpaces • Preferred: CompTIA A+ certification • Preferred: Linux experience • Preferred: MSP experience • Preferred: familiarity with iOS, Android, or Zoom

🏖️ Benefits

• Significant opportunity for growth • Clear path toward team lead and broader technical leadership responsibilities