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Customer Success Engineer I, French Speaking

Job not on LinkedIn

🔥 14 minutes ago

🇨🇦 Canada – Remote

💵 $76.8k - $105.6k / year

⏰ Full Time

🟢 Junior

🧑‍🔧 Technical Customer Success Manager

🗣️🇫🇷 French Required

Where this job comes from

Posted on Procore's careers page, not through a job board

First seen by Remote Rocketship 14 minutes ago

Logo of Procore

Procore

1 - 10 employees

Founded 2015

💸 Finance

🤝 B2B

Finance • B2B

Procore is specialized in long-term asset leasing to established businesses, focusing on providing immediate cost savings while delivering high returns to its investors. The company operates in the realm of investment management, facilitating financial solutions that benefit both clients and investors.

📋 Description

• Leverage customer analytics, usage metrics, and industry best practices to deliver actionable recommendations that maximize platform ROI and drive operational improvement • Architect and present value-focused solutions addressing customer business challenges and accelerating software adoption • Keep customer leadership informed about platform roadmaps and new feature releases • Serve as a technical advisor for complex technical needs and escalations, maintaining customer satisfaction and providing feedback to Product • Lead tailored product demonstrations and coordinate internal and external technical resources to resolve customer needs • Maintain expertise in platform capabilities, service offerings, and evolving industry standards • Support and mentor team members while refining processes and elevating global customer engagement standards • Travel up to 50% domestically and internationally for on-site customer consultations and industry events

🎯 Requirements

• Fluency in French (both verbal and written), subject to language verification • 1+ years of direct experience within the construction sector • Solid understanding of industry sectors and project workflows, including bidding, Requests for Information (RFIs), and scheduling • Proven experience in customer-facing technical roles, such as Customer Success, Technical Pre-Sales, or Solutions Consulting • Exceptional written, verbal, and virtual presentation skills • Strong analytical and problem-solving capabilities • Ability to quickly grasp platform architectures and cloud capabilities • Ability to partner effectively across Sales, Product, and other internal departments • Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent education level / experience

🏖️ Benefits

• Equity Compensation may be available • Bonus Incentive Compensation may be available • Remote work arrangement • Travel opportunities to participate in industry events

Apply Now

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