Senior Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $72k - $92k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 2%

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Procurify

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

💸 Finance

🤝 B2B

💰 Series B on 2019-06

SaaS • Finance • B2B

Procurify is a company that offers a comprehensive procure-to-pay platform designed to help organizations control spending and automate purchasing and accounts payable processes. The platform enables businesses to streamline procurement workflows, manage expense approvals, and enhance vendor management and contract management processes. By providing real-time analytics and budget management tools, Procurify helps enterprises minimize spend, maximize efficiency, and achieve significant cost savings. The solution also facilitates the adoption of remote procurement practices via its mobile app and integrates with various accounting systems such as QuickBooks, Netsuite, and Microsoft Dynamics 365, among others.

📋 Description

• Own and grow a strategic book of business valued at $2M+ • Ensure customer retention, expansion, and long-term success • Build and nurture executive-level relationships • Drive customer advocacy, adoption, and expansion opportunities • Provide strategic guidance across onboarding, integrations, platform configuration, and ongoing engagement • Act as a trusted advisor using data-driven insights to help customers achieve business objectives • Improve customer health by demonstrating value, identifying and mitigating risks, managing escalations, and implementing retention strategies • Drive cross-functional collaboration with Product, Sales, and Support teams • Identify and execute upsell and expansion opportunities • Advocate for customer needs while balancing business objectives • Serve as a subject matter expert on procurement, AP automation, and spend management

🎯 Requirements

• 5+ years of Customer Success experience in SaaS • Track record of managing and growing a high-value book of business • Proven ability to build executive-level relationships and influence across customer organizations and internal teams • Experience leading multi-stakeholder implementations, rollouts, and change management initiatives • Ability to navigate ambiguity and adapt to a changing culture • Ability to work cross-functionally with Product, Sales, and Support teams • Comfortable managing escalations and turning challenges into growth opportunities • Data-driven strategic thinking with the ability to identify risks and opportunities for retention and expansion • Excellent communication, negotiation, and presentation skills • Customer-centric mindset and problem-solving attitude • Experience in procurement, AP automation, or fintech industries is a plus • Maintain an up-to-date LinkedIn profile and refresh it upon joining

🏖️ Benefits

• Flexible working hours • Remote work anywhere within Canada • Unlimited responsible time off • Extended health, vision, and dental benefits • Employee Assistance Program (EAP) • Health and wellness spending account • Regular volunteer days • Donate Your Day program • Education lunch and learns • Stock options • Diversity, equity, and inclusion initiatives