Enterprise Customer Success Manager

🔥 15 minutes ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 10%

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Rockwell Automation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1903

🚘 Automotive

💼 Consulting

🎖️ Defense

💰 Grant on 2023-07

Automotive • Consulting • Defense

Rockwell Automation is a global leader in industrial automation and digital transformation. The company provides a range of services and products, including industrial control products, software for design and analytics, and solutions for asset management and process management. Rockwell Automation helps industries such as aerospace, automotive, and life sciences become more efficient and sustainable through cutting-edge technology and innovations. They deliver integrated services that encompass everything from hardware and software to cybersecurity and network infrastructure solutions, driving digital transformation and smart manufacturing processes.

📋 Description

• Manage a portfolio of site-based accounts for a global customer • Ensure customers achieve business outcomes with Rockwell Automation subscription and services contracts • Drive effective technology and services adoption, renewals, and expansion of annuity-based contracts and subscriptions • Manage the Annual Recurring Revenue target and growth strategy for enterprise-account contracts and software subscriptions • Use Customer Success Platform (Gainsight) data and workflow information to execute onboarding, adoption, expansion, and renewal motions • Translate customer data into delivered value through services contracts and software subscriptions • Communicate delivered value periodically using QBR methodology and aggregate QBRs at the corporate customer level • Recommend contract and subscription scope changes or additions based on customer data and insights • Initiate expansion motions with Sales and document motion effectiveness • Foster collaboration with Sales, Delivery, and Distributor teams • Provide portfolio-team feedback to incorporate customer feedback into service offerings

🎯 Requirements

• Bachelor's degree in Business Administration, engineering or related fields or equivalent relevant experience • Legal authorization to work in the U.S. (if applying to be based in the USA) • Employer will not sponsor individuals for employment visas, now or in the future, for this job opening • Candidates must be bilingual or able to communicate in English (spoken and written) • Experience with understanding customer buying behaviors and processes • Knowledge of how services are organized and delivered • Ability to work with others in a matrix environment • Commercial acumen and ability to negotiate large complex contracts with enterprise customers • Ability to develop, communicate and execute a services ARR strategy at a corporate level • Excellent written and verbal presentation and communication skills • Ability to understand customer needs and provide strategic value • Ability to manage multiple priorities • 8+ years of experience working with customers in a commercial or sales capacity (preferred) • Experience increasing annual recurring revenue (preferred) • Experience with Gainsight and PowerBI (preferred) • Experience working across a matrix organization (preferred) • Work experience in the manufacturing or automation industry (preferred) • Baccalauréat ou années d'expérience équivalentes.

🏖️ Benefits

• Health Insurance including Medical and Dental • Health Care Spending Account (HCSA – dependent on the plan chosen) • Employee Assistance Program (EAP) • Retirement plans • Paid Time off • Volunteering Time off • Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP) • Employer Paid DC Pension • Maternity and Parental Leave Top-Up • Fitness Reimbursement Program • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life. • Assurance maladie et dentaire • Compte de gestion-santé (selon le régime choisi) • Programme d'aide aux employés (PAE) • Régimes de retraite • Congés payés • Congés rémunérés pour bénévolat • Régime d'épargne avec contribution de l'employeur (incluant REER, CELI et RPAP) • Régime de pension à cotisations déterminées payé par l'employeur • Programme de remboursement pour la mise en forme