Customer Success Manager

🔥 12 minutes ago

🌐 Canada, China, +2 more countries – Remote

🇨🇦 Canada – Remote 🇨🇳 China – Remote 🇹🇭 Thailand – Remote 🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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tripstack

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

✈️ Travel

📦 Logistics

🔌 API

💰 $6M Venture Round - TripStack on 2018-06

Travel • Logistics • API

tripstack is a travel-technology company that provides a flight booking API and white-label retailing platform focused on Virtual Interlining (self-connect) fares for airlines and travel retailers. The company aggregates low-cost carriers (LCCs), full-service carriers (FSCs), NDC connections and VI options to generate unique flight content, power cached fare products, and enable airlines to sell complex itineraries via customizable branded experiences. Tripstack operates globally, offers ancillary support (baggage, seat selection, branded fares), and targets B2B customers such as airlines and travel retailers; it is part of the Etraveli Group.

📋 Description

• Lead and manage the complete onboarding journey for new customers • Coordinate internal project delivery teams to deliver, configure, and implement customer requirements accurately and on time • Manage day-to-day customer onboarding operations • Serve as the main point of contact for customers after production launch • Escalate and resolve client issues with technical, product support, and internal teams • Act as the internal voice of the customer and manage expectations • Maintain detailed onboarding project plans • Coordinate internal and external meetings, agendas, follow-up notes, and action items • Identify product features to help shape the B2B product roadmap • Coordinate resources for onboarding and ongoing customer services • Monitor customer KPIs and identify risks and opportunities • Prepare monthly performance overviews and quarterly business reviews • Analyze client data and present insights demonstrating partnership value and ROI • Identify mutual growth opportunities and present them to internal stakeholders • Facilitate introductions to sales teams for client expansion interest without owning negotiation or closing

🎯 Requirements

• 3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management • SaaS or B2B experience strongly preferred • Proficiency in English and Chinese Mandarin required • Thai proficiency is an asset • Willingness to work hours overlapping with Canada timezone • Customer-first mindset • Exceptional organizational and project management skills • Ability to manage multiple competing priorities • Strong analytical skills and ability to use data to tell a compelling story about value and performance • Excellent communication, presentation, and interpersonal skills • Confidence leading meetings with stakeholders at all levels, including executives • Experience using Customer Success platforms and CRM software is an asset • Background in technical implementation, onboarding, or client training is an asset • Flight industry or Fintech experience is a significant plus

🏖️ Benefits

• Opportunity to work with a young, dynamic, and growing team composed of high-caliber professionals • Professional and growth-oriented culture • Equal opportunity employer • Safe, healthy, and accessible work environment • Recruitment accommodations available upon request