Client Success Manager

Job not on LinkedIn

🔥 13 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Symplicity

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1996

📚 Education

🎯 Recruiter

☁️ SaaS

Education • Recruitment • SaaS

Symplicity is a global leader in student engagement and higher education solutions. The company partners with universities worldwide to enhance student success, career readiness, employability, disability services, and student wellbeing. Symplicity provides platforms that improve student engagement, streamline workflows, and help universities manage conduct cases effectively. Their solutions include CareerHub, Symplicity Advocate, and UniHub, which support students by providing tools and connections to prepare for the job market. They enable universities to connect students with the right resources, ensuring they build in-demand skills and find career-launching opportunities.

📋 Description

• Build and maintain trusted client relationships throughout the customer lifecycle • Act as a strategic advisor to help clients define goals, establish KPIs, and achieve measurable outcomes using Symplicity and Orbis solutions • Support onboarding, implementation, adoption, and optimization of products and services • Facilitate discovery workshops and client meetings to understand challenges, workflows, goals, and requirements • Translate client business requirements into actionable recommendations and map solution capabilities to client needs • Provide guidance and frontline support for product questions, challenges, and workflow issues • Help clients adopt new product features, functionality, and best practices • Communicate technical concepts to non-technical stakeholders • Collaborate with Product, Development, Support, Implementation, and internal teams on customer feedback and requirements • Identify opportunities to improve product usability, functionality, adoption, and customer experience • Proactively identify at-risk clients and develop engagement and satisfaction strategies • Identify upsell and cross-sell opportunities and collaborate with Account Executives • Develop client success stories, case studies, references, and customer advocacy initiatives • Encourage engagement through webinars, roadshows, training, community initiatives, and feedback sessions • Improve knowledge bases, customer resources, training materials, and support documentation • Participate in building a customer community • Work with Billing to resolve billing, invoice, and sales quote issues • Maintain proactive communication with clients and internal stakeholders • Manage priorities independently and improve processes and customer outcomes • Travel periodically for client meetings, onsite training, conferences, and other business activities • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree, college diploma, or equivalent professional experience • Experience in Customer Success, Client Management, Account Management, Product Support, Implementation, Onboarding, or a similar customer-facing role • Experience working in a software or SaaS environment is highly desirable • Experience working with post-secondary institutions, universities, colleges, or the higher education sector is considered a strong asset • Strong digital literacy and willingness to learn new technologies and software platforms • Ability to understand data, workflows, and technology and their impact on business and customer processes • Ability to understand and communicate technical concepts to non-technical audiences • Strong analytical and problem-solving skills • Excellent verbal and written communication skills • Strong relationship-building and interpersonal skills • Customer-focused mindset • Highly organized, detail-oriented, self-motivated, and able to manage multiple priorities • Flexible and collaborative approach to cross-functional teamwork • Ability to work independently and contribute effectively as part of a team • Comfortable working in a fast-paced environment and meeting deadlines • Willingness to travel periodically for client meetings, training, and conferences • Experience with databases, data analysis, SaaS platforms, or other technology solutions is an advantage • Professional communication in both English and French

🏖️ Benefits

• Collaborative and supportive workplace culture • Employee wellbeing initiatives • Professional development opportunities • Community involvement opportunities • Team engagement opportunities • Flexible choice to work remotely or from the Hamilton office • Opportunities for in-person collaboration and team engagement