Senior Partner Success Manager

🕒 September 16

🇨🇦 Canada – Remote

💵 CA$110k - CA$130k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 3%

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Trulioo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

☁️ SaaS

📋 Compliance

🔌 API

💰 $394M Series D - Trulioo on 2021-06

SaaS • Compliance • API

Trulioo is a global identity verification platform that provides KYC, KYB and AML compliance solutions via a single API and modular SaaS offerings. It verifies individuals and businesses using document and electronic ID checks, biometrics, fraud intelligence and machine-learning routing across 450+ data sources and coverage in 195 countries to help organizations onboard customers securely and meet regulatory requirements. Trulioo serves banks, payment providers, marketplaces, crypto firms and other enterprises needing scalable, audit-ready identity and fraud prevention services.

📋 Description

• Own the partner relationship end to end for a portfolio of active reseller partners • Serve as the dedicated account manager and single point of contact across partners’ commercial, technical, and executive teams • Carry and achieve a year-over-year net-new revenue growth target across the portfolio • Build, review, and progress partner pipelines; run pipeline reviews, remove blockers, and maintain forecast accountability • Deliver partner sales onboarding and ongoing enablement for KYC, KYB, and AML solutions • Co-sell with partner representatives to position Trulioo, advance opportunities, and close deals • Identify and drive upsell opportunities for partners’ existing clients • Lead recurring and executive QBRs and business reviews • Partner with Technical Account Management to maintain healthy, current API integrations and resolve technical friction • Map partner businesses to identify new use cases, product fits, and expansion paths • Represent partner needs and market feedback to Product, Marketing, and GTM teams • Deploy AI-enabled best practices for partner-success workflows, account planning, content creation, and knowledge sharing

🎯 Requirements

• 7+ years in partner success, channel account management, strategic account management, or partner/channel sales • Ideally experience within fintech, SaaS, or identity/fraud/compliance solutions • Demonstrated track record of growing a portfolio of partners or accounts and hitting revenue growth or expansion targets • Hands-on experience with pipeline building and review, co-selling, sales enablement/training, QBRs, and upselling into an existing base • Experience managing relationships with technical, API-driven products • Comfort partnering with technical teams and translating between commercial and technical stakeholders • Strong consultative relationship-building skills • Excellent communication, presentation, and cross-functional collaboration skills • Proficiency with CRM and partner/customer management tools, such as Salesforce and PRM platforms • Comfort operating independently in a remote, fast-moving environment across North American time zones • Bachelor's degree or equivalent practical experience (nice to have)

🏖️ Benefits

• Health, dental, and vision coverage • Retirement plans with company match • Paid time off • Parental leave • Annual education & training stipend equivalent to $1,000 in local currency • Flexible hybrid working environment • Weekly lunches • Quality coffee • Regular social events • Parent rooms at many locations • On-site gyms at many locations • Comfortable lounges • Adaptable workstations • Wellness workshops and events • Complimentary Headspace subscription • Employee Resource Groups

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