Senior Manager, Sales and Customer Success

Job not on LinkedIn

🔥 5 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Build a high-performing SMB and Mid-Market Sales & Customer Success organization with clear roles, expectations, KPIs, and accountability • Recruit, onboard, coach, and develop Account Managers and Customer Success professionals • Create scalable customer journeys and playbooks across onboarding, adoption, retention, renewal, and expansion • Improve Net Revenue Retention by reducing preventable churn and creating a consistent expansion motion • Establish forecasting and pipeline management for renewals, upsells, cross-sells, and customer revenue opportunities • Introduce a scalable operating model balancing high-touch strategic-customer engagement with 1-to-many SMB programs • Build visibility into customer health, revenue risk, and expansion potential • Design and document playbooks for onboarding, adoption, account management, renewal, expansion, and churn prevention • Establish customer health scoring, early-warning indicators, escalation paths, and cross-functional operating processes • Own performance against Net Revenue Retention, renewal, churn, and expansion targets • Build accurate weekly, monthly, and quarterly forecasts • Track lifecycle performance metrics and use product, engagement, commercial, and CRM data to identify risks and opportunities • Ensure CRM and Customer Success systems accurately reflect account activity, pipeline, customer health, and next steps • Provide leadership with insights into performance, trends, risks, and opportunities

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, Sales, or a related commercial function • 2+ years of direct people management or team leadership experience • Demonstrated success hiring, onboarding, coaching, and developing customer-facing teams • Experience operating in a high-volume SMB and/or Mid-Market environment • Strong commercial instincts with experience managing renewals, expansion opportunities, contract negotiations, and revenue targets • Proven ability to build processes, playbooks, operating cadences, or functions rather than simply working within established ones • Strong understanding of Customer Success metrics including Net Revenue Retention, Gross Revenue Retention, churn, expansion, renewal rates, and customer health • Strong forecasting, pipeline management, and performance management capabilities • Experience using CRM and Customer Success platforms to improve visibility, automation, and team effectiveness • Comfort working with data and translating performance metrics into concrete actions • Ability to move between strategic planning and hands-on execution

🏖️ Benefits

• Competitive base+bonus compensation structure • Comprehensive health coverage, including dental and vision • Flexible time off policy