Customer Success Manager

Job not on LinkedIn

🔥 16 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Abnormal Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

Cybersecurity

Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.

📋 Description

• Act as the main point of contact for assigned customers and develop strategic relationships • Guide platform adoption and success planning • Deliver regular business reviews (QBRs/EBRs), communicate ROI, and align on success metrics • Understand customers’ industries, goals, and challenges to provide tailored recommendations • Promote awareness and usage of key platform features and provide ongoing education • Monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams • Maintain expert knowledge of the product roadmap and communicate relevant updates to customers • Coordinate with internal teams to develop and execute customer success plans • Identify opportunities and risks, address risks proactively, and share actionable product insights • Maintain customer satisfaction, retention, and long-term value delivery

🎯 Requirements

• 5+ years of experience in enterprise SaaS, including at least 3+ years in Customer Success, TAM, or support roles • Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level • Excellent communication, presentation, and organizational skills • Strong problem-solving skills and experience resolving escalations • Proficiency with CRM and case management tools such as Salesforce and Jira • Technical proficiency related to internet technologies, networking, and email security products • Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience • Skilled at building trust and maintaining relationships with stakeholders at various organizational levels • Action-oriented, analytical, and collaborative approach • Strong verbal and written communication skills • Solid technical understanding of SaaS products, internet technologies, networking, and email security solutions • Proven track record of driving product adoption and supporting long-term customer growth

🏖️ Benefits

• Pre-employment checks for successful candidates, in line with applicable legislation and Abnormal AI’s security and privacy policies • Equal opportunity employment