Customer Success Representative

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Excelsior Works

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

💼 Consulting

📣 Marketing

👥 B2C

Consulting • Marketing • B2C

Excelsior Works is an early-stage company with a placeholder "Launching Soon" website that invites visitors to subscribe for updates. The site currently contains minimal public-facing information and appears to be preparing for a future product or service launch; it primarily functions as a landing page to collect email signups and announce forthcoming availability.

📋 Description

• Support customers in Canadian French (Québécois French) and English via live chat, email, and other channels • Help customers navigate the platform and resolve questions and issues clearly and efficiently • Own customer problems from first contact through resolution • Investigate issues, use available information, and involve other teams when needed • Communicate naturally and empathetically, adapting to the customer and situation • Work closely with the Customer Success team in Bulgaria, sharing knowledge and collaborating on customer issues • Identify recurring issues and share customer feedback to improve the overall experience • Contribute ideas while establishing and growing the new Customer Success team in Canada • Work a rotating schedule covering morning and evening shifts

🎯 Requirements

• Based in Canada • Fluent in Canadian French (Québécois French) and English, both written and spoken • Comfortable communicating with French-speaking customers from Quebec using local vocabulary and expressions • Previous experience in Customer Success, Customer Support, or another customer-facing role • Comfortable working independently in a remote environment • Good judgment and ability to handle challenging conversations calmly and professionally • Curious and willing to understand problems rather than simply follow a process • Quick learner comfortable navigating new systems and explaining things simply • Comfortable working in a fast-paced, international environment • Available to work a rotating schedule across morning and evening shifts

🏖️ Benefits

• Fully remote work within Canada • Opportunity to be one of the first members of the Canadian Customer Success team • Opportunity to help shape and build the Canadian team from the ground up • Support and experience from the established Customer Success team in Bulgaria