Customer Success Manager

🔥 16 hours ago

🇨🇦 Canada – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cardata

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Cardata is a software company that provides an end-to-end vehicle reimbursement platform for businesses whose employees use personal vehicles for work. Their SaaS products include GPS-based mileage tracking, automated, tax-compliant reimbursement programs (FAVR, TFCA, CPM), insurance verification and direct deposit payments, plus reporting and analytics to optimize costs and compliance. Cardata serves enterprise and SMB clients with B2B solutions integrated with expense systems like SAP Concur.

📋 Description

• Own customer business outcomes and value realization across a portfolio of customers • Develop a deep understanding of customer business objectives, mobility programs, organizational priorities, and success measures • Translate Cardata’s solutions, data, and expertise into measurable business value • Monitor customer health indicators and identify churn risk early • Develop and execute mitigation strategies ahead of renewal • Identify growth opportunities and partner with Account Management on expansion and upsell strategies • Lead executive business reviews, QBRs, strategic planning conversations, and renewal readiness • Demonstrate ROI and support successful long-term renewals • Own post-implementation transition and time-to-value • Partner with Implementation to establish success measures, stakeholder alignment, and engagement strategies • Analyze customer and program data and build executive-ready presentations and recommendations • Partner with Product, Sales, Account Management, Operations, Support, and Implementation to solve customer challenges and improve customer experience

🎯 Requirements

• 3–5 years of experience in Customer Success, Account Management, Consulting, or another customer-facing role, ideally within a B2B SaaS environment • Proven experience owning a portfolio of mid-market or enterprise customers with multiple stakeholders and measurable commercial outcomes • Demonstrated success contributing to retention, renewals, GRR, NRR, adoption, and account expansion • Experience identifying customer risk early and developing proactive strategies to protect retention and long-term value • Strong commercial judgment and ability to identify expansion opportunities and build a compelling customer business case • Confidence leading executive-level conversations, business reviews, strategic planning sessions, and renewal discussions • Strong analytical skills, including proficiency with Excel to analyze, manipulate, and interpret customer and program data • Strong presentation and data-storytelling skills • Strong stakeholder management, negotiation, organization, and prioritization skills • Comfort working cross-functionally across Account Management, Product, Sales, Operations, Support, and Implementation • Alignment with Cardata’s core values: Show Up, Team Up, Dig In, Speak Up, and Own It • Comfortable working in a fast-paced, remote-first environment and travelling approximately 2–3 times per quarter

🏖️ Benefits

• Remote work and flexible working hours • Mentorship and development opportunities • Extended medical & dental benefits • Healthcare spending account • $3,000 annual Health and Wellness Spending Account • Employee assistance program (EAP) • Flexible (Unlimited) Time Off: No annual cap on vacation