Client Success Manager

Job not on LinkedIn

🔥 12 hours ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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dentsu Austria

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1900

📣 Marketing

📱 Media

🏢 Enterprise

Marketing • Media • Enterprise

dentsu Austria is a part of the Dentsu Group, serving as an integrated growth and transformation partner to leading organizations worldwide. The company focuses on pushing the boundaries of business transformation and sustainable growth, providing world-class services and integrated solutions. Dentsu Austria is committed to innovating and creating experiences that enrich every business, with a strong emphasis on research, analysis, and media trends. By leveraging their global network of innovators, they strive to simplify complexities and drive impactful outcomes for brands, people, and society.

📋 Description

• Manage major brand and/or Fortune 1000 accounts as the primary client contact • Grow the value and long-term value of assigned accounts • Deliver regular client reviews, status meetings, and presentations • Keep clients informed about new ICUC products and services • Advise clients on social media strategy with ICUC Strategy and Insights teams • Support setup and implementation of social media projects • Keep Salesforce opportunities and projects up to date • Work on proposals and statements of work • Partner with media, creative, PR, and other client agencies • Contribute to new business pitches • Work with senior management to shape ICUC’s strategic offering • Meet retention, upsell, client satisfaction, and cost-efficiency KPIs

🎯 Requirements

• At least 3 years of experience in social media management, ideally within an agency setting and working with enterprise clients • Comprehensive understanding of the social media landscape and client management • Proficient knowledge and hands-on experience in managing organic social media • Paid social media strategy expertise highly regarded • Familiarity with community management, strategic planning, and reporting • Experience with Sprinklr, Khoros, and Sprout preferred • Exceptional written and verbal communication and presentation abilities • Strong organizational and time management skills • Ability to adapt quickly in a dynamic, fast-paced environment • Excellent cross-functional collaboration skills • Creative and effective problem-solving ability • Up-to-date knowledge of social media trends and industry dynamics • Proficiency in Microsoft PowerPoint and Microsoft Teams • Background in Social, Marketing, Public Relations, Communications, Public Affairs, or a related field preferred; equivalent related experience considered • Willingness and ability to travel for onsite client visits as required, with valid travel documents • Willingness to undergo a Criminal Record Check • Ability to use a desktop computer or laptop meeting minimum system requirements • Access to high-speed internet with a minimum speed of 30 mb/s • Adequate headset/mic and webcam • Fluency in English; additional languages considered an asset

🏖️ Benefits

• Medical benefits • Dental benefits • RRSP • Paid time off • Other benefits available to permanent employees • Remote work environment • AI-assisted recruitment disclosure • Accessibility accommodations throughout the recruitment process