Technical Support Engineer – Mechanical, Electrical, Mechatronic

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Progressive Automations

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2008

🔧 Hardware

🛍️ eCommerce

🤝 B2B

Hardware • eCommerce • B2B

Progressive Automations is a Canadian engineering and manufacturing company that designs, makes, and sells electric linear actuators, control boxes, remotes, lifting columns and related automation hardware. The company serves both individual customers through an online storefront and OEM/enterprise customers with custom designs, volume orders, technical support, and engineering resources. Progressive Automations emphasizes quality (ISO certification for select products), made-in-Canada manufacturing, warranty backing, and applications across marine, RV, furniture, industrial automation, medical, and material-handling markets.

📋 Description

• Answer both technical problems and general inquiries — troubleshooting, specs, order questions, and 'which product is right for me?' — over tickets, email, chat, and phone calls • Diagnose issues with actuators, control systems, DC motors, and wiring — and explain the fix in plain language • Make sure customers end up with everything they need to succeed — asking the right questions ('How are you controlling this?', 'Do you have a power supply for that?') so they're not missing a piece • Flag bad datasheets, broken website info, and recurring product issues so we can fix them at the source • Hit our response-time targets without making customers feel rushed • You'll report to and learn from our B2C Technical Lead, so you're not figuring it out alone.

🎯 Requirements

• A diploma or degree in Electronics, Mechanical, or Mechatronics Engineering (or equivalent experience) • Comfort reading wiring diagrams and reasoning about how mechanical/electrical systems actually work • English at C1 level or higher — this role is conducted 100% in English, in writing and on the phone • The patience to de-escalate a frustrated customer and the honesty to say 'let me find out' when you don't know • Solid organization and the ability to juggle a busy queue • Typing speed of at least 50 wpm • Nice to have: Hands-on experience with linear motion, actuators, or DC motors • Experience in technical support or client services • Familiarity with HubSpot, NetSuite, or similar CRM/ERP tools

🏖️ Benefits

• 100% remote • Full-time (40 hrs/week) • Pacific Time hours