Customer Service Representative

Job not on LinkedIn

🕒 6 days ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Progressive Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1937

🛡️ Insurance

👥 B2C

💰 $500M Post IPO debt on 2023-06

Insurance • B2C

Progressive Insurance is a large U. S. -based insurance company founded in 1937 that provides a wide range of personal and commercial insurance products. Progressive offers auto insurance (its core product), bundling options with homeowners and renters policies, motorcycle, RV, boat, condo, pet, life, umbrella, and various commercial coverages including commercial auto and cyber. The company emphasizes customized coverage, technology-enabled quoting and claims tools, 24/7 customer support, multi-policy discounts, and nationwide availability; its marketing highlights average savings for customers who switch and it reports 43+ million customers.

📋 Description

• Support and build trust with customers by servicing their unique needs while also offering additional products • Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products • Share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling (no cold calling!) • Care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products

🎯 Requirements

• Two years of post-secondary education or higher • Instead of the above, two years of relevant work experience • Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee) • Bilingual positions are also available; must be fluent in Spanish (speak and read)

🏖️ Benefits

• 401(k) with dollar-for-dollar company match up to 6% • Medical, dental & vision, including free preventative care • Wellness & mental health programs • Health care flexible spending accounts, health savings accounts, & life insurance • Paid time off • Paid & unpaid sick leave where applicable, as well as short & long-term disability • Parental & family leave; military leave & pay • Diverse, inclusive & welcoming culture with Employee Resource Groups • Career development & tuition assistance