Senior Manager, Global Billing

🕒 October 20

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prometric

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Prometric is a global leader in credentialing and skills development that provides end-to-end assessment solutions for organizations, educators, and individual test takers. With roughly 30 years of experience and a footprint that includes 8,000+ test centers, services in 180+ countries, support in 70+ languages, and 25M+ exam hours delivered, Prometric offers exam development, secure in-center and remote delivery (ProProctor), AI-powered assessment tools (Finetune AI), analytics, and preparation resources. Prometric serves industries including healthcare, finance, technology, government, and education, focusing on secure, scalable, and customizable assessment programs and workforce credentialing.

📋 Description

• Lead day-to-day global billing operations, ensuring invoices are generated accurately and delivered within established service-level agreements (SLAs) • Oversee end-to-end billing activities, including customer setup, contract and pricing validation, billing schedules, invoice generation, adjustments, credits, rebills, and billing dispute resolution • Establish standardized global billing policies, procedures, workflows, and controls while accommodating legitimate regional and business-specific requirements • Lead, develop, and mentor billing managers, supervisors, and individual contributors across multiple geographies and time zones • Establish performance expectations, accountability structures, development plans, and succession strategies • Foster collaboration across regional teams and promote consistency in execution, knowledge sharing, and best practices • Evaluate billing processes to identify inefficiencies, control gaps, recurring errors, and opportunities for standardization • Lead continuous improvement initiatives to reduce manual work, improve invoice accuracy, accelerate billing cycles, and minimize rework • Develop and maintain SOPs, process documentation, controls, and escalation protocols • Drive root-cause analysis for billing errors, delayed invoices, disputes, and recurring customer issues • Partner with IT, Finance Systems, and business stakeholders to optimize billing platforms, ERP systems, CRM integrations, and related financial applications • Partner with Accounting, Revenue Recognition, Tax, Legal, and Internal Audit to support compliance with company policies and applicable accounting standards • Collaborate with Sales, Deal Desk, Customer Success, Revenue Operations, Legal, Tax, and Accounting to ensure accurate interpretation and execution of commercial agreements • Partner with Accounts Receivable and Collections teams to resolve invoice-related disputes and improve cash collection outcomes • Serve as the escalation point for complex billing issues, customer-impacting errors, and high-priority operational matters

🎯 Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field; equivalent relevant experience may be considered • 7+ years of progressive experience in billing, finance operations, order-to-cash, revenue operations, or a related function • 3+ years of experience managing teams, including people leaders and/or geographically distributed teams • Demonstrated experience overseeing complex billing operations across multiple countries, regions, business units, or customer segments • Strong understanding of end-to-end billing processes, invoicing controls, contract interpretation, and financial operations • Experience working with ERP, billing, CRM, and financial reporting systems • Proven ability to lead process improvement, operational transformation, and cross-functional initiatives • Strong analytical, organizational, problem-solving, and decision-making skills • Excellent written and verbal communication skills, including the ability to communicate effectively with senior leaders and stakeholders across regions • Demonstrated ability to manage competing priorities, lead through change, and deliver measurable business outcomes