Senior Renewals Manager

🕒 October 20

🏄 California, Illinois, +1 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote

💵 $78.5k - $125.4k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Own customer renewals by building and maintaining long-lasting client relationships • Develop relationships with customers, key business executives, and stakeholders • Prepare customer-facing presentations and pricing • Answer client queries and identify new business opportunities among existing customers • Liaise with cross-functional internal teams to improve the customer experience • Serve as the lead point of contact for customer account management matters • Negotiate contracts and close agreements to maximize profits and minimize customer churn • Ensure timely and successful delivery of solutions according to customer needs and objectives • Communicate monthly and quarterly initiative progress to internal and external stakeholders • Forecast and track key account metrics, including quarterly sales results and annual forecasts • Prepare reports on account status • Collaborate with the sales team to identify and grow opportunities • Assist with challenging client requests and issue escalations

🎯 Requirements

• 3+ years of proven work experience as a Renewals Manager, Account Manager, or Key Account Manager • BA/BS degree in Business Administration, Sales, or a relevant field is required • Ability to communicate, present, and influence key stakeholders at all organizational levels, including executive and C-level • Solid experience with CRM software, such as Salesforce, and CPQ tools • Experience delivering client-focused solutions to customer needs • Excellent communication skills • Ability to manage multiple account management projects while maintaining attention to detail • Excellent listening, negotiation, and presentation abilities • Strong verbal and written communication and negotiation skills • Must be based in one of the listed locations: Chicago, Illinois; New York, New York; Atlanta, Georgia; or San Francisco, California

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available • Equity may be available