Support Engineer

🕒 April 30

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Prompt Therapy Solutions Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

⚡ Productivity

☁️ SaaS

Healthcare Insurance • Productivity • SaaS

Prompt Therapy Solutions Inc. is a company that provides therapy-focused software solutions designed to enhance the efficiency and profitability of clinics. They offer a range of features including AI-powered scheduling, patient management, billing, and reporting tools. Their platform caters to various practice sizes, from startup clinics to large enterprises, aiming to optimize clinic operations and improve patient satisfaction. The company's AI solutions help streamline workflows for roles such as front desk staff, therapists, billers, and clinic owners. Through advanced analytics and automated processes, Prompt Therapy Solutions seeks to modernize practice management and drive growth for therapy providers.

📋 Description

• Work collaboratively with the product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products • Meet (virtually) with customers and internal stakeholders to diagnose potential issues • Reproduce, debug, and identify root causes of issues in production and development environments • Write detailed technical specifications for product engineers to reproduce and resolve identified issues • Write performant scripts and database queries to resolve issues and respond to stakeholder requests

🎯 Requirements

• 3+ years of experience working as either a Support Engineer or as a Software Developer with customer-facing responsibilities • Working knowledge of MySQL or an equivalent relational database querying language (Postgres, MSSQL, etc.) • Ability to read and write code using at least one modern programming language • Comfortable using Chrome DevTools (or equivalent) to investigate and debug issues with web applications • Proven experience debugging complex API integrations • Ready to embrace a fast-paced environment, with rare requirements to work beyond standard hours • Strong communication skills and the ability to comfortably articulate your thoughts and decisions, including with senior leadership • Strong time management skills, including the ability to prioritize tasks and focus on the most pressing issues

🏖️ Benefits

• Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Complimentary subscription to digital fitness classes and wellness content • Recovery suite at HQ – includes a cold plunge, sauna, and shower