Customer Support Team Lead

🕒 September 23

🤠 Texas – Remote

🤠 Texas – Remote

💵 $60k - $95k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Property Leads

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏠 Real Estate

📣 Marketing

🤝 B2B

Real Estate • Marketing • B2B

Property Leads is a company that specializes in generating leads for real estate professionals. They provide targeted marketing solutions that help agents and brokers connect with potential clients, streamlining the process of buying and selling properties. Their services are designed to enhance the efficiency and effectiveness of real estate transactions.

📋 Description

• Own the day-to-day Support function within the Customer Success team • Lead the Support Team while working directly with customers • Own response times, quality, ticket resolution, incoming calls, texts and voicemails • Serve as point person for support requests through the ticketing platform and incoming calls/texts • Ensure customers receive fast, helpful answers and exceptional customer service • Review support communications to ensure the team meets a high standard • Create processes and training to help the team work better • Partner with Customer Success, Technology, Refunds and other teams to resolve issues and improve internal processes • Track team performance and share results with leadership • Help train new Support Team members • Identify opportunities to use automation, technology and improved workflows to increase efficiency • Maintain fast first-response and resolution times • Increase the percentage of issues resolved without unnecessary escalations or repeat contacts • Maintain strong CSAT or other customer satisfaction measurements • Ensure conversations meet standards for accuracy, professionalism, empathy and completeness • Manage high-priority and sensitive customer issues • Improve workflows and processes without sacrificing service quality • Maintain an accurate internal knowledge base, SOPs and client-facing resources

🎯 Requirements

• 3+ years in Customer Support, Customer Service or a related B2B customer-facing function • Track record of delivering an exceptional customer experience • Experience with the real estate industry is preferred • Excellent English language written and verbal communication skills • Able to stay calm and helpful with upset customers • Good at solving problems and finding answers • Organized and able to handle several tasks at once • Comfortable working with support platforms, CRMs, reporting tools, and other customer-facing technology • Works well with other teams • Pays attention to details and follows through on tasks • Looks for ways to make the team and customer experience better

🏖️ Benefits

• ~95% individual coverage for Medical, Vision, Dental • 401k with match • Fully remote • A fast, low-bureaucracy team where your work has direct, visible impact • No six layers between you and the outcome