Account Manager

🕒 5 days ago

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ProSites

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🏥 Healthcare

📣 Marketing

☁️ SaaS

Healthcare • Marketing • SaaS

ProSites is a provider of websites, digital marketing, and practice-efficiency software tailored primarily to dental practices and other community-based professionals (medical, veterinary, accounting/financial via the CPA Site Solutions brand). The company offers dental website design and hosting, SEO, social media and paid advertising (Facebook ads, PPC, Local Services Ads), review management, AI chat, online forms and payments, recall/reminder automation, phone systems, insurance verification, and practice dashboards to acquire and retain patients and automate office workflows. ProSites markets itself as a turnkey digital-marketing and SaaS-style solution for healthcare practices and claims thousands of clients and partnerships with dental associations.

📋 Description

• Establish trust and respect with clients • Define client success benchmarks and develop a collaborative relationship with the client to ensure those benchmarks are achieved • Position the agency as a partner who provides leadership, insights, and guidance with the client’s account • Anticipate client issues both inside the agency and within the client’s ecosystem to proactively address any potential risks • Review client strategy, contracts, agreements to make that they are accurate, and address agency promises made • Continuously monitor client feedback to guarantee a continuously high client satisfaction level • Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency • Have an extremely high level of ownership and responsibility; represent the client internally • Collaborate and offer insight to customer retention by recognizing triggers based on customer behavior • Regular and reliable attendance is expected as this is a full-time position • Other duties as assigned by management

🎯 Requirements

• 3+ years of proven experience of successful client growth and retention • Highly organized and maintains documentation on every aspect of work • Detail oriented with strong communication skills, written and verbal • Entrepreneurial mentality and client-centric • Motivated, team player, and quickly adapts to change • Work well under pressure in a high volume, fast paced environment • Salesforce knowledge working out of accounts, projects, tasks, and reports