Customer Service Specialist – Bilingual

🕒 4 days ago

🇺🇸 United States – Remote

💵 $41.6k - $45k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Protective Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1908

💸 Finance

🛡️ Insurance

Finance • Insurance

Protective Life is a financial services company specializing in providing affordable life insurance and annuities. The company offers a variety of insurance products such as term life, whole life, and universal life policies, as well as fixed, immediate, indexed, and variable annuities. Protective Life assists individuals in planning for their future, including retirement, estate planning, and financial protection for families. The company emphasizes its commitment to sustainability, community involvement, and helping customers achieve protection and security throughout various life stages. Protective Life is known for its strong financial foundation and is licensed to operate in all states except New York.

📋 Description

• Assist customers via phone, email, chat, and social media • Handle customer inquiries and resolve issues efficiently and promptly • Use multiple systems and software tools to access customer information, track interactions, and document details accurately • Listen actively, identify customer needs, provide solutions, or escalate issues when necessary • Take ownership of customer issues through resolution and ensure satisfaction • Provide accurate information about products, services, policies, and procedures • Maintain knowledge of company products, services, and promotions • Meet or exceed service level agreements and quality standards • Recommend improvements to customer service processes and interactions • Develop product knowledge and customer service skills through training and self-learning • Provide exceptional customer service primarily over the phone and proactively resolve problems

🎯 Requirements

• Full fluency in Spanish and English • Previous customer service experience in an inbound call center or similar environment is strongly preferred • Experience using various modern computer systems, software applications, and communication tools • Demonstrated experience resolving conflict and creating customer satisfaction in difficult situations • High school diploma or equivalent • Flexibility to work shifts, including evenings, weekends, and holidays, as required • Strong problem-solving and decision-making abilities • Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously • Empathetic listening skills, good judgement, and critical thinking • Excellent written and verbal communication skills • Strong multitasking skills and comfort working with multiple technology systems

🏖️ Benefits

• Comprehensive health insurance • Dental insurance • Vision insurance • Mental health benefits • Employee assistance program • Paid time off • Paid parental leave • Short-term disability • Cultural observance day • Contributions to healthcare accounts • Pension plan • 401(k) plan with Company matching • ProHealth Rewards wellbeing platform with cash rewards