Customer Onboarding Specialist

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November 9

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Provar

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SaaS • Artificial Intelligence • B2B

Provar is an AI-driven test automation platform focused on Salesforce that helps enterprises automate end-to-end testing across Salesforce clouds and connected systems (ERPs, CRMs, APIs, databases and web apps). It combines low-code simplicity with pro-code power and Salesforce-aware test mapping to build tests faster, reduce maintenance, and keep tests resilient across frequent Salesforce updates. Provar also supports CI/CD and DevOps integrations for continuous testing and provides capabilities for persona-based, data-driven and API testing.

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• Working with Sales to scope projects pre-contract and set clear onboarding expectations • Planning and delivering end to end onboarding for new customers, acting as their primary point of contact • Proactively identifying opportunities for customers to maximise Provar ROI • Hosting kick-off meetings with key stakeholders to agree project objectives • Monitoring progress at checkpoints to ensure adoption and troubleshoot issues • Enabling internal technical team members to provide external training to new and existing customers • Staying current with Provar updates and share these with customers and the community as appropriate • Proactively take ownership of training materials and work with cross-functional teams to create training content as needed

🎯 Requirements

• Experience of onboarding customers remotely and on-site • Background in customer-facing roles, and a Customer First approach • Excellent communication, presentation and training skills • Strong understanding of Quality Assurance and/or application Testing • Strong understanding of the Salesforce platform and experience working with it regularly • Interpersonal and teamwork skills, able to establish strong working relationships with key stakeholders • Ability to work proactively • Ability to lead and own a project from start to finish

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexibility in work arrangements