Implementation Advisor

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PSD

WebsiteLinkedInAll Job Openings

51 - 200 employees

PSD is an energy efficiency services and technology company. We combine building science with technology to help our customers achieve tangible energy efficiency savings.

📋 Description

• Act as Project Manager on small to large multi-phase software implementation projects for municipal Building and Planning departments. • Plan, track, and communicate throughout the implementation lifecycle, managing project constraints to achieve client success objectives. • Serve as a trusted advisor to municipal clients, offering best-practice recommendations for permitting, inspections, planning workflows, and development review processes. • Facilitate requirements-gathering sessions with planners, inspectors, permit technicians, and administrative staff to identify business objectives and operational needs. • Provide software demonstrations tailored to municipal permitting, licensing, and land-use management use cases. • Create and maintain configuration, testing, process, and project documentation; configure model components based on municipal workflow analysis. • Analyze data sets related to permits, inspections, parcels, and planning applications to determine optimal configuration and migration strategies. • Deliver both synchronous and asynchronous end-user training for municipal staff, remotely or onsite as required. • Develop detailed written technical specifications for data imports/exports, custom routines, and support issues. • Utilize internal Project Management Software to manage the lifecycle of each implementation and prepare project reports and status updates. • Understand PSD’s product release and patch process and plan for potential impacts on municipal clients. • Participate in team status meetings, review JIRA tickets, collaborate on solutions, and prioritize requirements. • Escalate client issues to appropriate team members to ensure timely resolution. • Other duties as assigned.

🎯 Requirements

• 3–5 years experience in a similar role implementing complex software modules or municipal technology solutions. • College Diploma or University Degree in Computer Science, Information Management, GIS, Urban Planning, Civil Engineering, Accounting, or a related field. • 2+ years experience applying standard software implementation techniques in a client-facing role, preferably with municipal or public-sector clients. • 3–5 years experience with project management tools, methodologies, and best practices. • Familiarity with cloud software environments and intermediate to advanced proficiency with modern technologies such as Google Suite, JIRA, Kantata, etc. • Experience working with municipal clients—especially Building, Planning, or Community Development departments—is a strong asset. • Knowledge and/or experience working with large data sets, including permitting, parcel, or land-use data. • Strong analytical, troubleshooting, and presentation skills with exceptional attention to detail. • Excellent interpersonal and communication skills, with the ability to foster strong client relationships and guide municipal teams through change. • Strong organizational and time-management skills with the ability to manage multiple projects simultaneously. • Growth-oriented and entrepreneurial mindset. • Valid driver’s license and passport for travel. • Advanced skills with MS Word and Excel.

🏖️ Benefits

• Competitive Compensation: We offer competitive salaries that recognize your skills and experience. • Wellness Coverage: Enjoy a comprehensive health and wellness benefits package that keeps you and your family secure and healthy. • Flexible Working: Work where you thrive! Enjoy remote work flexibility (specific regional options apply) while staying connected to our supportive team. • Work-Life Balance: Benefit from Flex Hours to manage your personal life and Paid Time Off (PTO) so you can fully recharge. • Unwind Early: Say hello to summer with our popular Summer Fridays—shorter work weeks to help you kick-start the weekend. • Culture & Community: Participate in fun social events (both virtual and in-person) and contribute to charity initiatives as part of our community focus. • Career Growth: Our Career Framework provides clear, structured paths for growth and ongoing learning, ensuring you reach your professional goals.