Implementation Advisor

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🕒 June 25

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PSD

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

PSD is an energy efficiency services and technology company. We combine building science with technology to help our customers achieve tangible energy efficiency savings. We build products and deliver services that support energy efficiency improvements in buildings. For over 25 years, PSD employees have been innovating and evolving the energy efficiency industry. We bring technical experts together with hands-on implementers to create services that deliver and efficiently measure the outcomes of your programs.

📋 Description

• Act as Project Manager on small to large multi-phase software implementation projects for municipal Building and Planning departments. • Plan, track, and communicate throughout the implementation lifecycle, managing project constraints to achieve client success objectives. • Serve as a trusted advisor to municipal clients, offering best-practice recommendations for permitting, inspections, planning workflows, and development review processes. • Facilitate requirements-gathering sessions with planners, inspectors, permit technicians, and administrative staff to identify business objectives and operational needs. • Provide software demonstrations tailored to municipal permitting, licensing, and land-use management use cases. • Create and maintain configuration, testing, process, and project documentation; configure model components based on municipal workflow analysis. • Analyze data sets related to permits, inspections, parcels, and planning applications to determine optimal configuration and migration strategies. • Deliver both synchronous and asynchronous end-user training for municipal staff, remotely or onsite as required. • Develop detailed written technical specifications for data imports/exports, custom routines, and support issues. • Utilize internal Project Management Software to manage the lifecycle of each implementation and prepare project reports and status updates. • Understand PSD’s product release and patch process and plan for potential impacts on municipal clients. • Participate in team status meetings, review JIRA tickets, collaborate on solutions, and prioritize requirements. • Escalate client issues to appropriate team members to ensure timely resolution. • Other duties as assigned.

🎯 Requirements

• 3–5 years experience in a similar role implementing complex software modules or municipal technology solutions. • College Diploma or University Degree in Computer Science, Information Management, GIS, Urban Planning, Civil Engineering, Accounting, or a related field. • 2+ years experience applying standard software implementation techniques in a client-facing role, preferably with municipal or public-sector clients. • 3–5 years experience with project management tools, methodologies, and best practices. • Familiarity with cloud software environments and intermediate to advanced proficiency with modern technologies such as Google Suite, JIRA, Kantata, etc. • Experience working with municipal clients—especially Building, Planning, or Community Development departments—is a strong asset. • Knowledge and/or experience working with large data sets, including permitting, parcel, or land-use data. • Strong analytical, troubleshooting, and presentation skills with exceptional attention to detail. • Excellent interpersonal and communication skills, with the ability to foster strong client relationships and guide municipal teams through change. • Strong organizational and time-management skills with the ability to manage multiple projects simultaneously. • Growth-oriented and entrepreneurial mindset. • Valid driver’s license and passport for travel. • Advanced skills with MS Word and Excel.

🏖️ Benefits

• Competitive Compensation: We offer competitive salaries that recognize your skills and experience. • Wellness Coverage: Enjoy a comprehensive health and wellness benefits package that keeps you and your family secure and healthy. • Flexible Working: Work where you thrive! Enjoy remote work flexibility (specific regional options apply) while staying connected to our supportive team. • Work-Life Balance: Benefit from Flex Hours to manage your personal life and Paid Time Off (PTO) so you can fully recharge. • Unwind Early: Say hello to summer with our popular Summer Fridays—shorter work weeks to help you kick-start the weekend. • Culture & Community: Participate in fun social events (both virtual and in-person) and contribute to charity initiatives as part of our community focus. • Career Growth: Our Career Framework provides clear, structured paths for growth and ongoing learning, ensuring you reach your professional goals.