PTP
51 - 200 employees
Founded 2004
💼 Consulting
🤖 Artificial Intelligence
🤝 B2B
Consulting • Artificial Intelligence • B2B
PTP is a customer-experience consulting and services firm that helps brands design, select, and implement AI-driven solutions for contact centers and self-service channels. They provide AI strategy and readiness assessment, vendor evaluation and selection, human+AI experience design, implementation and change management, and measurement/continuous improvement to deploy agentic AI, generative tools, intelligent automation, and next‑gen voice platforms while preserving empathy and human trust.
Solution Architect
Job not on LinkedIn
🕒 6 days ago
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PTP
51 - 200 employees
Founded 2004
💼 Consulting
🤖 Artificial Intelligence
🤝 B2B
Consulting • Artificial Intelligence • B2B
PTP is a customer-experience consulting and services firm that helps brands design, select, and implement AI-driven solutions for contact centers and self-service channels. They provide AI strategy and readiness assessment, vendor evaluation and selection, human+AI experience design, implementation and change management, and measurement/continuous improvement to deploy agentic AI, generative tools, intelligent automation, and next‑gen voice platforms while preserving empathy and human trust.
📋 Description
• Represent PTP CX services and solutions to clients and partners, which includes client meetings and field events such as conferences and seminars • Work with customers to identify business and technical requirements • Architect and scope solutions which meet business and technical requirements • Present solutions and conduct demonstrations • Create proposals and respond to functional and technical elements of RFIs/RFPs • Collaborate with sales, partners and internal teams to provide clients with CX solutions
🎯 Requirements
• 5+ years of speech-based IVR development experience • Knowledge of IVR and speech standards (VoiceXML, SRGS, SISR, MRCP) • Knowledge of contact center infrastructure • Experience with large contact center implementations • Strong presentation skills • Excellent verbal and written communication skills • Available to travel • BS in Computer Science or Information Systems is strongly preferred
🏖️ Benefits
• Competitive salary is DOE • Work remotely 100% of the time
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