Designated Support Engineer

🕒 5 days ago

🏖️ New Jersey, New York, +4 more states – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $107k - $230k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Pure Storage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏢 Enterprise

Enterprise • Cloud • Data Storage

Pure Storage is a leader in the field of data storage platforms, renowned for its innovative solutions in the industry. It has been consistently recognized as a leader in the Gartner Magic Quadrant for both Primary Storage Platforms and File and Object Storage Platforms, achieving the highest marks in Execution and Vision. Pure Storage provides scalable and sustainable storage solutions that cater to both enterprise and cloud needs, emphasizing zero downtime and seamless performance. It offers a range of services including AI infrastructure, cloud deployments, and data protection, making it a critical player in modern data management.

📋 Description

• Serve as the primary technical point of contact for designated accounts, providing proactive monitoring and high-touch engagement. • Take end-to-end ownership of critical incidents in large-scale deployments, performing deep-dive analysis across the full software stack. • Collaborate directly with escalation and development teams to reproduce complex bugs and analyze system logs. • Partner with customers through every phase—from pre-sales POCs and onboarding to production scaling. • Translate unique customer challenges into scalable solutions by authoring internal and external KB articles and leading knowledge-sharing sessions.

🎯 Requirements

• Bachelor’s Degree in a technical field or equivalent experience. • Minimum 4 years of experience in customer-facing technical support, with experience in designated or specialized support for critical accounts. • Proven experience in deploying, managing and securing Kubernetes production clusters. • Experience working with various Kubernetes distributions such as Tanzu, Openshift, EKS, RKE, GKE. • Extensive experience deploying, securing, and managing production-grade Kubernetes clusters across diverse distributions. • Deep proficiency in Linux operating systems with a specialized focus on storage components. • Hands-on experience architecting and supporting solutions across major cloud providers (AWS, Azure, GCP) and virtualization platforms like vSphere. • Proven ability to manage high-stakes customer relationships, leveraging strong communication skills to align technical solutions with business outcomes.

🏖️ Benefits

• Flexible time off • Wellness resources • Company-sponsored team events