Customer Support Specialist

November 27

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Push Operations

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HR Tech • SaaS • B2B

Push Operations is a cloud-based workforce management and payroll platform that helps restaurants and hospitality businesses automate scheduling, time tracking, hiring and onboarding, payroll, HR compliance, and reporting. The SaaS product includes one-click payroll, mobile clock-in with photo/facial capture, real-time BI dashboards, integrations with POS and accounting systems, and industry-specific features for quick service, cafes, pizzerias, pubs, and breweries to reduce labor costs and simplify HR operations.

51 - 200 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

📋 Description

• Deliver timely, high-quality support to US clients through email, chat, and phone. • Troubleshoot system, payroll, time-tracking, and HRIS-related inquiries using internal tools, documentation, and cross-functional collaboration. • Guide customers through product workflows, configurations, and best practices to ensure successful use of Push. • Escalate complex issues to the appropriate teams with clear documentation and relevant context. • Maintain accurate records of all interactions in support systems. • Identify recurring issues and provide feedback to Product, Engineering, and CX leadership. • Contribute to knowledge base content, process improvements, and team efficiency initiatives. • Uphold Push’s commitment to exceptional, empathetic, client-focused service.

🎯 Requirements

• 2+ years of customer support experience in SaaS, payroll, HRIS, or a related technology product. • Strong problem-solving skills with the ability to troubleshoot technical and process-related issues. • Excellent written and verbal communication skills. • Ability to work in a fast-paced environment and manage multiple priorities. • High attention to detail with strong documentation habits. • Comfortable working remotely with cross-functional teams across time zones. • Experience supporting payroll or workforce management systems in the US. • Knowledge of US federal and state payroll regulations. • Previous experience in hospitality, staffing, or multi-location businesses. • Familiarity with tools such as Zendesk, JIRA, or similar ticketing systems. • Bilingual in English and Spanish.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options