Implementation Specialist II

🔥 3 hours ago

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Push Operations

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🏨 Hospitality

🍽️ Food & Beverage

Healthcare • Hospitality • Food & Beverage

Push Operations is a cloud-based workforce management and payroll platform that helps restaurants and hospitality businesses automate scheduling, time tracking, hiring and onboarding, payroll, HR compliance, and reporting. The SaaS product includes one-click payroll, mobile clock-in with photo/facial capture, real-time BI dashboards, integrations with POS and accounting systems, and industry-specific features for quick service, cafes, pizzerias, pubs, and breweries to reduce labor costs and simplify HR operations.

📋 Description

• Deliver 4–5 engaging training sessions per day tailored to clients’ workflows and goals • Help clients leave sessions with greater clarity, confidence, and momentum • Use deep product knowledge to drive efficient and valuable adoption of Push • Identify knowledge gaps and create custom learning paths to accelerate time-to-value • Advise clients on how and why Push supports their business • Collaborate with internal teams to provide a seamless onboarding experience • Gather and relay client feedback to the Product team • Educate clients about additional Push modules when aligned with their needs • Guide customers through their first 90 days as their go-to product expert

🎯 Requirements

• 2–3 years in a client-facing role focused on training, onboarding, or support, ideally at a tech/SaaS company • Ability to simplify complex concepts and communicate clearly • Highly proactive and self-motivated, able to work independently and prioritize competing tasks • Strong written and verbal communication skills with a warm, consultative approach • Passion for helping people succeed and a strategic mindset for guiding best practices • Ability to stay on task without external prompting • Comfortable owning ambiguity and creating structure • Enjoys explaining and teaching • Detail-oriented, with evidence of attention to detail • Resilient under a high-volume, fast-paced caseload without sacrificing quality • Collaborative and willing to involve Product and internal teams • Previous SaaS or startup experience is a bonus • Previous client onboarding or implementation project experience is a bonus • Experience with OnRamp, Rocketlane, or Asana is a bonus • Must be available to work a full workday within PST/MST time zones

🏖️ Benefits

• Remote work option or Downtown Vancouver office option • Supportive environment to foster passion for work • Professional and personal growth conversations and development • Equal opportunity and diversity-focused workplace • Disability accommodations available throughout recruitment and selection • Human oversight throughout the AI-assisted hiring process