AMS Support Consultant – Administration, Operations

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🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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Qellus, LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Qellus, LLC is a global IT services and systems integrator specializing in enterprise content management and unstructured information governance. The company implements and manages OpenText xECM and related content-enabled solutions integrated with ERP and enterprise applications such as SAP (including S/4HANA and SuccessFactors), IBM Maximo, Salesforce, Microsoft and Oracle. Qellus focuses on engineering document management, enterprise asset management, capital project collaboration, vendor invoice management, and managed services, providing consulting, implementation, and best-practice frameworks to help large, process-intensive organizations align unstructured documents, drawings, and images with structured business processes.

📋 Description

• Perform day-to-day OpenText Content Server administration, including user, group, and role management; permission and inheritance configuration; and workspace, folder, and object administration • Manage categories, attributes, and metadata updates as part of operational support • Support configuration changes under change-management control • Monitor and manage Content Server background jobs, queues, and scheduled tasks • Identify and resolve job failures, backlogs, and performance issues • Coordinate restarts and maintenance activities as per operational procedures • Handle L2/L3 incidents and service requests in line with SLAs • Perform root-cause analysis for recurring issues and implement corrective actions • Provide timely communication and updates to stakeholders • Provision and de-provision users and groups • Troubleshoot access, permission, and visibility issues • Support onboarding/offboarding and role-based access changes • Analyze Content Server logs and diagnostics to identify issues • Support resolution of login/authentication issues, performance degradation, and configuration inconsistencies • Coordinate with infrastructure, DB, and network teams as required • Support deployment of configuration changes and fixes across environments • Assist with patching, upgrades, and post-deployment validation • Maintain environment consistency between Dev, QA, and Prod • Maintain operational documentation, runbooks, and SOPs • Ensure compliance with audit and governance requirements • Contribute to continuous improvement initiatives within the AMS framework • Report to the Director of Delivery

🎯 Requirements

• 8–12+ years of experience supporting enterprise ECM platforms • 5+ years of hands-on OpenText Content Server AMS/support experience • Experience working in AMS or managed services environments with ticketing systems and SLAs • Experience supporting OpenText Extended ECM (xECM) or SAP-integrated environments • Experience supporting OpenText Archive Center, Core Capture, or VIM • Knowledge of authentication/SSO integrations (LDAP, AD, SAML) • OpenText certifications are a plus

🏖️ Benefits

• In addition to local statutory benefits, paid time off and holidays • Retirement Planning • Bonus Program • Long-Term Incentive Plan • Commission potential for client referrals • Professional Development • Cell phone/Internet Reimbursement