Technical Support Engineer

🕒 October 29

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 12 days.
• Jobs at this company usually fill in 21 days.
• No salary listed.

Apply Now

Find Similar Remote Jobs

Qube Cinema

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Qube Cinema is a company specializing in digital cinema technology, providing innovative and cost-effective solutions for the film production, post-production, and exhibition industries. They offer a wide range of services, including immersive audio systems, content management, digital cinema encoding, and subtitling in multiple languages. Qube Cinema also operates an expansive cinema network for in-cinema advertising and features tools like Justickets for ticketing technology and Qube Wire for theatrical distribution. With a strong understanding of audio, video, and computer technology, Qube Cinema is committed to creating seamless solutions for the global cinema landscape.

📋 Description

• Support Qube Cinema/AAM products mainly within the United States and Latin America, with contributions to other territories • Serve as the first point of contact for AAM customers reporting technical issues, requesting software licenses, and seeking general support • Gather information about customer support requests and technical needs • Guide customers toward solutions through written and spoken communication, including email, phone, and video calls • Raise and manage support cases in Halo and JIRA • Classify tickets correctly and ensure required data is associated with each ticket • Escalate unresolved issues to development, engineering, product, or IT teams • Prioritize tickets based on importance, criticality, and customer impact • Resolve tickets within predefined service-level deadlines • Own trouble tickets end-to-end through progression and resolution • Diagnose faults in AAM products and attempt fixes through customer communication or remote tools • Interrogate fault logs and perform basic/intermediate network fault finding • Report software bugs through internal escalation • Produce knowledge base articles in Confluence • Perform problem management, trend analysis, and change management according to ITIL • Monitor playback log collection for data integrity • Update and manage customer data in the company database • Onboard customer sites to AAM cloud software products • Collaborate with other departments and liaise with AAM support partners

🎯 Requirements

• Experience working within the Cinema Industry • Good technical background in TCP-IP, FTP, and SNMP • Experience with remote access tools • Windows and Linux operating system administration • Reasonable understanding of computer hardware configuration • High verbal and written communication skills • Ability to communicate with customers of differing technical ability and seniority • Ability to prioritize work by customer impact and criticality • Experience with Halo and JIRA ticketing systems • Understanding of ITIL problem, trend, and change management • Ability to work within predefined service level deadlines

🏖️ Benefits

• Flexible working and autonomy to manage your time • Development opportunities and support for learning and development • Substantive learning and development allowance • Opportunity to build and shape the movie-going experience for millions • Choice of regular work, hybrid/in-office work, or remote work style depending on the role • Inclusive and diverse team environment

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume