Customer Service Supervisor

Job not on LinkedIn

🕒 August 21

🏖️ New Jersey, Pennsylvania – Remote

🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote

💵 $59k - $64k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Qurate Retail Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🛒 Retail

📱 Media

🛍️ eCommerce

Retail • Media • eCommerce

Qurate Retail Group is a collection of six prominent retail brands including QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. The company focuses on providing a unique shopping experience by merging retail with entertainment, curating products and experiences for a wide audience. Operational across various countries such as the U. S. , UK, Germany, Japan, Italy, Poland, and China, Qurate aims to deliver fun and engaging shopping experiences. With a commitment to diversity, equity, and inclusion, Qurate Retail Group prides itself on fostering a culture of growth, innovation, and community impact. Their business model leverages digital and television platforms to attract highly discerning shoppers while also emphasizing corporate responsibility and sustainable retail practices.

📋 Description

• Provide guidance to Office Support Specialists • Oversee daily routines, including data preparation and entry accuracy, department audits, report completion, maintenance of call center employee records within Scheduling and Payroll systems, and timely professional email responses from multiple department inboxes • Build knowledge of current HSN and Cornerstone Brand policies • Support Office Support Specialists and work with QVC Group CS&E leadership to address and resolve concerns • Establish individual and team goals aligned with company direction and strategic initiatives • Define a strategic plan for success and communicate it to the Assistant Staffing Manager • Oversee Workforce technical applications and upgrades in partnership with IT teams and line leadership • Work closely with the Payroll Department and People & Organization Team • Build relationships with QVC Group managers and supervisors to resolve issues quickly and effectively • Identify opportunities in accuracy and efficiency and implement process and policy improvements

🎯 Requirements

• Knowledge of Verint and Timehub • Proficiency with Microsoft Suite • Ability to identify, analyze, interpret, and solve practical and highly complex problems and trends • Flexibility and commitment to staff development • Knowledge of a high volume environment • Experience providing detailed troubleshooting and resolutions to users • Ability to be available for business needs outside normal hours • Working knowledge of QVC Group CS&E policies and procedures is nice to have

🏖️ Benefits

• Competitive compensation • Paid time off • Employee assistance program • Parental leave • Paid volunteer hours • Company discounts • Health care benefits starting on day 1 • 401(k) • Tuition reimbursement benefits