Spanish Bilingual Customer Service Specialist – 2nd Shift

Job not on LinkedIn

🕒 August 22

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Qurate Retail Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🛒 Retail

📱 Media

🛍️ eCommerce

Retail • Media • eCommerce

Qurate Retail Group is a collection of six prominent retail brands including QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. The company focuses on providing a unique shopping experience by merging retail with entertainment, curating products and experiences for a wide audience. Operational across various countries such as the U. S. , UK, Germany, Japan, Italy, Poland, and China, Qurate aims to deliver fun and engaging shopping experiences. With a commitment to diversity, equity, and inclusion, Qurate Retail Group prides itself on fostering a culture of growth, innovation, and community impact. Their business model leverages digital and television platforms to attract highly discerning shoppers while also emphasizing corporate responsibility and sustainable retail practices.

📋 Description

• Answer inbound customer calls for HSN • Assist Spanish- and English-speaking customers • Problem-solve and de-escalate unique customer situations • Promote products and improve sales while maintaining a high-paced call volume • Handle a high volume of inbound customer inquiries • Offer additional products during each customer interaction • Personalize the experience for each caller • Confirm refunds, take payments, place orders, and analyze account data • Report to an assigned Customer Service Supervisor • Work a set full-time schedule including weekends; schedules are not Monday–Friday

🎯 Requirements

• Spanish and English speaking ability • 12 months or more of customer service experience • Ability to learn and work in a virtual environment • Ability to communicate with a variety of styles • Ability to navigate multiple systems and screens • Provide your own Microsoft 11 computer and additional required equipment following HSN computer system requirements • Ability to troubleshoot own technical problems and partner with IT when needed • Availability to work weekends, holidays, and additional hours • Distraction-free work-from-home environment • Residence in Virginia or an approved state

🏖️ Benefits

• $0.60 bilingual differential • Additional shift differential and incentives where applicable • Opportunity for advancement and upward mobility across the entire QVC Group family of brands • Competitive compensation • Paid time off • Employee assistance program • Parental leave • Paid volunteer hours • Company discounts • Health care benefits starting on day 1 • 401(k) • Tuition reimbursement benefits