Customer Support Specialist

🕒 4 days ago

🗽 New York – Remote

🗽 New York – Remote

💵 $50k - $60k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Qwoted

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

📱 Media

🏪 Marketplace

💰 $3M Seed Round - Qwoted on 2021-06

Marketing • Media • Marketplace

Qwoted is a software platform that connects journalists, newsrooms, PR and marketing professionals, product marketers, podcasters, and subject-matter experts to facilitate sourcing credible sources, quotes, and story opportunities. It provides an expert database, media request distribution, matchmaking tools, and managed services to help brands, small businesses, and experts get media coverage while helping reporters find vetted, media-ready sources quickly. Qwoted positions itself as a freemium/ SaaS marketplace that streamlines media outreach and expert discovery.

📋 Description

• Respond to customer inquiries via Intercom live chat and email, providing fast, accurate, and friendly support • Help reporters and media creators navigate the platform and successfully post source requests • Guide experts and PR professionals through account setup, verification, and general platform use • Troubleshoot technical issues and know when to escalate to the right internal team • Verify user accounts and maintain platform trust and safety standards • Identify patterns in support conversations and flag recurring issues or opportunities for improvement • Maintain a helpful, professional tone across all customer touchpoints, even in tricky situations • Assist with side projects such as auditing user reports to help maintain platform integrity

🎯 Requirements

• 1 to 3 years of experience in a customer support, customer success, or client facing role • Experience using a help desk or support platform (Intercom experience strongly preferred) • Excellent written communication skills, with the ability to adjust tone for different audiences • Strong problem solving skills and sound judgment when handling ambiguous situations • Comfortable working in a fast paced environment and managing a high volume of conversations • Tech savvy fast learner with a track record of quickly picking up new software tools, workflows, and platform features, ideally gained in a tech or SaaS environment • Reliable, detail oriented, and able to work independently in a remote setting • A calm, patient, and empathetic approach to customer interactions • Curiosity and a genuine interest in understanding the "why" behind user pain points • Comfortable giving and receiving feedback in a collaborative team environment • Strong sense of ownership and follow through • Adaptability when priorities shift or new processes are introduced • A collaborative, upbeat attitude that contributes positively to team culture • Familiarity with the media or PR industry • Experience with tools like Slack, ClickUp, or Stripe

🏖️ Benefits

• Fully remote role • Mission-driven team environment • Authenticity, community, and innovation-focused workplace