Strategic Account Manager

3 days ago

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RapidSOS

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Emergency Services • Public Safety • API

RapidSOS is a company that connects data from various devices directly to emergency services like 911 to enhance public safety. They offer a range of products designed to provide real-time incident data to emergency communication centers and field responders, improving the speed and effectiveness of emergency response. Their solutions include call transcription, translation, and connecting safety data from devices, apps, and sensors directly to 911. RapidSOS collaborates with businesses, public safety agencies, and vendors to integrate their API into safety solutions, enabling features like text-to-911 and digital alert systems for schools, rail safety, home security, and more.

51 - 200 employees

Founded 2013

🔌 API

💰 $75M Venture Round on 2022-10

📋 Description

• Own long-term commercial relationships post-sale. Build a deep understanding of customer organizational structure, customer goals, operations, and success metrics to drive adoption, retention, and growth. • Identify upsell, cross-sell, and new solution adoption opportunities within existing strategic accounts. Partner closely with the Forward Deployed Architect (FDA) and Product teams to position new capabilities across multiple Line of Businesses within the account and maximize CLV. • Own renewal forecasting, negotiation, and execution. Proactively mitigate churn risks by addressing value gaps, ensuring measurable ROI, and reinforcing alignment with evolving customer needs. • Cultivate and maintain executive relationships (C-suite, Product, Safety, Operations) within the client organization. • Collaborate closely with Customer Success Managers to ensure adoption milestones are achieved and value realization is rigorously demonstrated. • Maintain CRM accuracy, pipeline visibility, and forecast discipline in Salesforce. • Identify and nurture advocates within customer organizations.

🎯 Requirements

• 5-7 years experience in consultative B2B Strategic Account Management • Proven success cultivating and influencing C-suite, Product, and Operations leadership within large enterprise organizations • Ability to quickly understand complex technical integrations and partner effectively with a Forward Deployed Architect (FDA) to design and articulate customized solutions • Demonstrated history of owning and successfully negotiating large, complex enterprise renewals and managing renewal forecasting in Salesforce • Proven capability in leveraging usage analytics, ROI reporting, and data to proactively inform account strategies and mitigate churn. • An innate commitment to the mission of saving lives and an ability to operate with the urgency, trust, and collaborative mindset required for success at RapidSOS.

🏖️ Benefits

• Competitive salary and benefits and equity participation • The chance to work with a passionate team on solving one of the largest challenges globally • A dynamic, flexible and fun start-up work environment with a highly talented team