Onboarding Coordinator

16 hours ago

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RCX Sports

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Sports • Education • B2C

RCX Sports is the premier youth sport operating partner of professional sports leagues, providing officially licensed uniforms, resources, and dedicated support to league operators. With a focus on empowering youth engagement, RCX Sports manages youth leagues for NFL FLAG football, Jr. NBA/Jr. WNBA basketball, and MLS GO recreational soccer, among others, serving over 2 million young athletes in North America. Their technology-driven solution simplifies league management, helping operators enhance their programs and create impactful sports experiences for children.

51 - 200 employees

Founded 2019

⚽ Sports

📚 Education

👥 B2C

📋 Description

• Act as the main point of contact for assigned new League Operators from the time they sign their operating agreement through the placement of their first league order. • Conduct regular communication with operators via phone, email, and text to provide proactive updates, guidance, and support. • Follow established onboarding workflows to guide operators through each stage of setup, identifying when additional support or touchpoints are needed. • Assess operator readiness and determine the level of support required for each operator to successfully run their first season. • Ensure operators maintain program compliance and adhere to RCX standards throughout the onboarding process. • Maintain accurate records and notes in Salesforce, documenting progress, key decisions, and challenges to support seamless handoff to long-term Account Managers after season one. • Assist the onboarding team with reporting and troubleshooting operational, logistical, and system-related issues impacting assigned accounts during onboarding. • Identify, track, and report pain points or roadblocks that may hinder operator success, collaborating with internal teams to assist in developing solutions and process improvements. • Partner cross-functionally with League Success, Fulfillment, and Technology teams to ensure a coordinated and efficient onboarding experience • Support data-driven decision-making by contributing insights and feedback from onboarding experiences to improve future processes and training materials.

🎯 Requirements

• Bachelor’s degree in Sports Management, Business, Communications, or related field or 3+ years of related experience as a league operator or owner, or sports director at a national organization • 1-2 years working directly with youth sports leagues, recreational programs, club operations, or community sports organizations • Prior experience managing customer relationships in a service-oriented environment (sports management, education, SaaS, or franchise support) • Hands-on involvement in planning, coordinating, or executing sports events, camps, or tournaments • Understanding of the lifecycle of a youth sports season (registration, scheduling, equipment, gameplay) • Excellent communication skills with ability to provide proactive updates and guidance via multiple channels • Strong organizational and problem-solving abilities • Experience working cross-functionally across multiple departments • Customer service excellence • Strong data management and documentation skills • Experience using CRM tools such as Salesforce (preferred) • Passion for youth sports and expanding access to sporting opportunities.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid Parental Leave • Unlimited PTO • Monthly Wellness Expense Reimbursement