Bilingual Caseworker – 10-month contract

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🔥 59 minutes ago

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Recruiting.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2006-06

Recruitment • SaaS • B2B

Recruiting. com is a recruitment platform that collects personal and non-personal information from job seekers to be used by recruiters and hiring managers. Users can submit their resumes or fill out a short form to be considered for current and future job opportunities. The site emphasizes user privacy and allows users to manage their personal data, including modifying, changing, and deleting their information. Recruiting. com securely stores user data until they request deletion, providing a comprehensive recruitment solution for both job seekers and employers.

📋 Description

• The management of the assigned projects and/or cases. • Adherence to the general company processes Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. • Current assistance lines focus on: funding and access issues, including private, public and special access programs; compliance programs • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; • Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; • All patient programs are based on casework methods and include a significant amount of out-bound calls. • Document each activity in program specific database. • Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager. • Provide feedback regarding current protocols, database, processes, and inter-departmental relationships. • Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences. • With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring. • Responsible to report all Adverse Events to the assigned units/departments • The Caseworker will also be assigned other duties and tasks as required from time to time

🎯 Requirements

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education • A minimum of one (1) year experience in customer service • Bilingual (French/ English) an asset • Ability to multitask • Attention to detail • Strong Problem solving skills • Experience in the medical and pharmaceutical field is an asset. • Working knowledge of Word, Excel and Outlook

🏖️ Benefits

• medical, dental, and vision care • backup dependent care • adoption assistance • infertility coverage • family building support • behavioral health solutions • paid parental leave • paid caregiver leave • variety of training programs • professional development resources • opportunities to participate in mentorship programs • employee resource groups • volunteer activities