Contact Center Agent

🕒 July 25

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 69%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Recruit WA

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Recruit WA is an annual recruitment and upskilling event held in conjunction with the Perth Tradie Expo at Ascot Racecourse. The event brings together businesses from a variety of sectors, including construction, engineering, infrastructure, mining, transport, education, and healthcare, to connect with 'job-ready' individuals seeking new challenges and employment opportunities. Companies have the opportunity to showcase their employment opportunities in a relaxed, village-style environment, while attendees can explore a broad range of job openings. Recruit WA is designed for skilled and semi-skilled candidates and attracts a large number of attendees looking for employment across multiple sectors.

📋 Description

• Deliver exceptional customer service through effective phone, chat, and text communication • Use active listening and discovery to understand each consumer’s situation and guide them toward the most suitable legal solution • Drive successful client transfers to appropriate legal services • Handle customer concerns and provide appropriate solutions and alternatives within time limits • Maintain a professional and customer-oriented demeanor • Accurately input and update customer information • Meet or exceed performance metrics, including response times and customer satisfaction benchmarks • Efficiently prioritize and manage time while navigating high call volumes • Collaborate with the team to ensure seamless operations and uphold Contact Center procedures

🎯 Requirements

• Previous collections, customer service, inside sales, or telemarketing experience preferred • Proven ability to meet or exceed sales goals, quotas or conversion targets in a call center or customer facing roles • Exceptional customer service skills with strong oral and written communication abilities • Motivated self-starter with a strong ability to thrive in incentive-driven, goal-oriented environments • Proficiency in problem-solving, multitasking, and prioritizing tasks in a time-sensitive environment • Interpersonal skills to effectively handle customer interactions in a calm, clear, and professional manner • Access to reliable internet connection and necessary computer equipment for job duties • Typing speed of at least 35 words per minute with accuracy • A customer-oriented mindset and a strong commitment to continuous improvement • Must be able to work full-time and be available on both weekend days

🏖️ Benefits

• 3 Weeks Paid Time Off • 12 Weeks of Paid Parental Leave • Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.) • 401(k) Retirement Savings Plan • Wellness Initiatives/Employee Assistance Program • Rewards and Recognition Programs • Career Development Opportunities • Competitive compensation with bonus opportunities based on performance and conversions • Potential bi-weekly bonus