Bilingual Customer Service Representative

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Recruit Action inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2009

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Recruit Action inc. is a recruitment agency dedicated to connecting remarkable candidates with the right employers. With over a decade of experience in Canada, they focus on providing a valuable and human-centered job search experience for both job seekers and companies. Their mission extends beyond traditional recruitment; they actively foster an inclusive economy by partnering with 2SLGBTQI+ owned businesses and sharing insights about the job market and professional development.

📋 Description

• Respond to customer inquiries regarding products and services by phone or email • Identify customer issues and provide solutions or appropriate follow-up • Resolve service or billing concerns, including refunds, exchanges, and bill adjustments • Communicate claim investigation updates and planned adjustments to customers • Escalate unresolved complaints to the appropriate internal departments • Maintain detailed and accurate records of customer interactions and actions taken • Ensure a professional, customer-focused experience while meeting productivity expectations

🎯 Requirements

• Completion of a degree program • 2 years of customer service experience • 2–4 years of experience handling customer inquiries, resolving complaints, and providing customer support • Experience accurately documenting customer information, interactions, and actions taken • Proficiency with computer applications, including MS Outlook and data entry systems • Ability to work independently and manage competing priorities effectively • Bilingual in French and English • Ability to communicate with customers by phone and email, explain resolutions, and provide claims and service-related updates in both languages

🏖️ Benefits

• 12-month contract with the potential for permanent employment • Day schedule, 37.50 hours per week • Flexibility of remote work