Bilingual Customer Service Representative

🕒 2 days ago

🇨🇦 Canada – Remote

💵 $23 - $25 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Recruit Action inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2009

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Recruit Action inc. is a recruitment agency dedicated to connecting remarkable candidates with the right employers. With over a decade of experience in Canada, they focus on providing a valuable and human-centered job search experience for both job seekers and companies. Their mission extends beyond traditional recruitment; they actively foster an inclusive economy by partnering with 2SLGBTQI+ owned businesses and sharing insights about the job market and professional development.

📋 Description

• Respond to customer inquiries regarding products, services, billing matters, and disability claims • Handle inbound and outbound customer interactions • Resolve customer complaints through refunds, exchanges, or billing adjustments • Contact customers with updates regarding inquiries, claims, claim investigation results, and planned adjustments • Escalate unresolved customer issues to the appropriate departments for further investigation • Maintain accurate and detailed records of customer interactions, transactions, inquiries, complaints, comments, and actions taken • Provide follow-up support to ensure customer satisfaction • Document customer information and interactions accurately • Coordinate with internal departments as required to support issue resolution

🎯 Requirements

• High school diploma or GED • 2-4 years of customer service-related experience required • Experience in customer service environments such as call centers, retail, or service organizations • Data entry experience with strong documentation accuracy • Proficiency with Microsoft Outlook, Excel, or similar computer applications • Ability to accurately document and record customer information • Ability to communicate in both French and English to support customer interactions • Strong verbal and written communication skills • Strong customer service and interpersonal skills • Attention to detail • Ability to work independently and manage time effectively • Call center or high-volume customer support experience preferred • Experience handling billing or service-related complaints preferred

🏖️ Benefits

• 11-month contract with the potential for permanent employment • Initial training schedule: 8:00 am to 4:00 pm for the first few months • Shift rotation based on operational requirements • Full-time: 37.5 hours per week • Fully remote work arrangement • Remote: Anywhere in Canada