Bilingual Customer Service Representative – Disability Claims

🕒 2 days ago

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Recruit Action inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2009

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Recruit Action inc. is a recruitment agency dedicated to connecting remarkable candidates with the right employers. With over a decade of experience in Canada, they focus on providing a valuable and human-centered job search experience for both job seekers and companies. Their mission extends beyond traditional recruitment; they actively foster an inclusive economy by partnering with 2SLGBTQI+ owned businesses and sharing insights about the job market and professional development.

📋 Description

• Respond to customer inquiries regarding products, services, billing, and disability claims. • Handle inbound and outbound customer interactions. • Resolve customer complaints by processing refunds, exchanges, or billing adjustments. • Contact customers to provide updates on inquiries, claims, investigation results, and planned adjustments. • Escalate unresolved customer concerns to the appropriate departments for further investigation. • Maintain accurate records of customer interactions, inquiries, complaints, comments, transactions, and actions taken. • Complete data entry and documentation accurately. • Follow up with customers to ensure satisfactory resolution of inquiries and concerns.

🎯 Requirements

• High school diploma or GED preferred. • Bilingual in English and French to provide customer service and support for billing and disability claim inquiries in both languages. • 2-4 years of customer service experience. • Experience in customer service environments such as call centres, retail, or other service settings. • Experience with data entry and accurate documentation. • Proficiency with Microsoft Outlook, Microsoft Excel, or similar computer applications. • Experience handling billing or service-related complaints is considered an asset. • Excellent interpersonal skills. • Strong attention to detail. • Ability to work independently and manage time effectively.

🏖️ Benefits

• Hourly salary of $25. • 8-month contract with the potential for permanent employment. • Full-time schedule of 37.5 hours per week, 7.5 hours per day. • Initial schedule is 8:00 am to 4:00 pm. for the first couple of months. • After the initial period, shifts may be 9:00 am to 5:00 pm, 10:00 am to 6:00 pm, or 12:00 pm to 8:00 pm, based on business needs. • Shift rotation is required according to operational requirements. • Fully remote position and can be performed from anywhere in Canada.