Bilingual Customer Service Representative – Mortgage

🕒 2 days ago

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Recruit Action inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2009

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Recruit Action inc. is a recruitment agency dedicated to connecting remarkable candidates with the right employers. With over a decade of experience in Canada, they focus on providing a valuable and human-centered job search experience for both job seekers and companies. Their mission extends beyond traditional recruitment; they actively foster an inclusive economy by partnering with 2SLGBTQI+ owned businesses and sharing insights about the job market and professional development.

📋 Description

• Complete client touchpoints through inbound phone calls and outbound scheduled phone appointments • Respond to client inquiries by phone and email • Provide resolutions to a range of customer inquiries related to mortgage products • Review new mortgage account details with clients • Guide clients through the use of their new mortgage product and explain its features and benefits • Handle incoming and outgoing welcome calls and email communications • Utilize established policies and procedures • Collaborate with internal teams to resolve client issues efficiently • Submit client-requested transactions • Develop an understanding of products and policies • Support organizational and team initiatives and incentives • Meet productivity expectations and key performance indicators • Complete daily operational responsibilities

🎯 Requirements

• College diploma or university degree in any discipline • 2 to 4 years of customer service, industry, or related experience • Bilingual to assist clients, respond to inquiries, and provide customer service through phone and email communications in both languages • Strong customer service experience with a customer-centric and solution-focused approach • Knowledge of mortgage products and the ability to clearly explain features and benefits • Proficiency with Microsoft Outlook, Teams, and Excel • Excellent verbal and written communication skills for phone and email interactions • Ability to work independently and effectively in a fast-paced environment • Demonstrated passion for delivering customer-focused solutions • Experience in banking, mortgage, or financial services is considered an asset • Experience handling inbound and outbound client calls in a call center or onboarding environment is considered an asset • Experience collaborating with internal teams to resolve client issues efficiently is considered an asset

🏖️ Benefits

• Hourly salary of $18.50 • 24-month contract with the potential for permanent employment • Flexibility of remote work