Bilingual Customer Service Representative

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $23 - $25 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Recruit Action inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2009

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Recruit Action inc. is a recruitment agency dedicated to connecting remarkable candidates with the right employers. With over a decade of experience in Canada, they focus on providing a valuable and human-centered job search experience for both job seekers and companies. Their mission extends beyond traditional recruitment; they actively foster an inclusive economy by partnering with 2SLGBTQI+ owned businesses and sharing insights about the job market and professional development.

📋 Description

• Respond to customer inquiries regarding products, services, billing, and disability claims • Manage inbound and outbound customer interactions • Resolve complaints by offering refunds, exchanges, or billing adjustments • Communicate with customers to provide updates regarding their requests, claims, investigation results, and planned adjustments • Escalate unresolved cases to the appropriate teams for investigation or further processing • Maintain accurate and detailed records of all interactions, transactions, requests, complaints, feedback, and actions taken • Complete required follow-ups to ensure customer satisfaction • Accurately document customer information and communications • Collaborate with various internal departments to facilitate case resolution

🎯 Requirements

• High school diploma or equivalent • 2–4 years of customer service experience • Experience in a customer service environment, such as a call centre, retail setting, or service organization • Data entry experience with a high level of documentation accuracy • Proficiency in Microsoft Outlook, Excel, or similar computer applications • Ability to accurately document and record customer information • Fluency in French and English required to support customer interactions • Excellent verbal and written communication skills • Strong customer service and interpersonal skills • Strong attention to detail • Ability to work independently and manage time effectively

🏖️ Benefits

• 11-month contract with the possibility of permanent employment • Initial training schedule from 8:00 a.m. to 4:00 p.m. during the first few months • Rotating schedule based on operational needs • Potential schedules after the training period: 9:00 a.m. to 5:00 p.m., 10:00 a.m. to 6:00 p.m., or 12:00 p.m. to 8:00 p.m. • Full-time position: 37.5 hours per week • Remote work anywhere in Canada